SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of TheVoguePoint (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://thevoguepoint.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Free Worldwide Shipping 
comfortable soft panties , Cotton. i highly recommend the store & the items
Very good panties, soft and pleasant to the touch, purchase is happy. I will order more
Despite the fact that the size L scares (for thin), they sit well, do not press and do not mate
The order came quickly. Cotton, pleasant to the body, but here's the size is small, wide stretch, in length No. will be low. M more like S
Curtains panties for their reception, clas❤& Middot;
Very pleasant to the body, but the elastic band on the belt is tugovata.
The quality is very good, soft
Came to Ukraine in 2,5 weeks. On her hips 94-96 took HL size, came up perfectly, although I was afraid that they would be too big. Quality is super, I think I will take more. Thank you
Size XL approached 44R
Thin, comfortable, the size matches. Insert a friend of color-gray, but this is not critical. I recommend to buy. Delivered fast
I take panties from this store not the first time. Everything suits. Excellent try in a washing machine. Nikit's not getting in. On my 99-75-93 I take XL for a larger size will be uncomfortable. Fabric cotton.
I ordered L for my hips 90. You could even order XL)) but, in general, the melting is good!)
The goods did not come (lost on the road and stopped tracking), the money was returned
3
Very comfortable soft beautiful panties. Only take on the size-two more
Good quality, a little too small, but it's nothing. In general, everything is OK!
At 46 XL are small
Very cute and pleasant panties. The product fully corresponds to the description. I recommend to buy. Thank you store!
Took XL for size 44-46, you could take less on size
It's been a long time. Size M on S. There are no complaints about quality. Thank you
Quality is good Complete XL
I'm happy with the purchase, I ordered it with Aliexpress shiping shipping and it was pretty fast. Unfortunately at the time of the valuation, the image of each garment was not uploaded, so I don't know if I upload the photo that matches the boot. Anyway, they're all nice and comfortable. There were ones that looked bigger than others even though I asked for the same size. But I washed them and I put them in the dryer before they first took care of them and they got a little low, being cotton, so they looked super good on me. The sky blue with white that has an orange cherry drawing came as a flasher and cut it with scissors. I hope it lasts and it doesn't get uncooked. Except that's why they're all wonderful
Good quality. Arrived to Kazakhstan in 1,5 month.
At OT 80 about 100 came up. Soft Cotton is pleasant to the body. Landing medium. Price quality match. Came in one month.
Panties are comfortable, the picture is beautiful than, bright, qualitatively sewn, delivery month