SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of TheVoguePoint (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://thevoguepoint.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
They're great, it was a gift for my boyfriend, the shipment was fast, and he doesn't stop laughing every time he sees them. That's right, maybe you should take one more size, he gets too tight,
One slipper immediately broke along the seam, had to be sewn. But they look funny, they liked the child.
Everything ok how it is described on the page arrived before just time to give away in Kings and said the 10th day
Comfortable and fun. Happy with order.
Cute perfect
Sneakers top!
The sneakers themselves are beautiful, exactly as in the picture. But malomerit is terribly strong! Ordered 42 size, but in fact came to 36-37! Very much upset, as the order was for a gift! Pre-store wrote about the size, so 1 star!
The sizes do not correspond and the store does not return the money to you when you claim it. A scam.
Cool slippers, like soft toys!
exactly like the pictures, love it! and beer good quality too
Sneakers are super, soft, cool. Delivery mega fast to Khakassia 2 weeks. On the 40th size took 10, a little with a margin.
Very cool Tapoli
The dimensional grid does not match, the maximum of 39 size will fit: ///
excellent
Came earlier than the term, the size is better to take on + 1 to your.
First: slippers came ripped, with a large hole on the seam. If you do not sew yourself, then all the slippers will just fall apart. The second point is an absolute mismatch in size. I ordered the largest size from the store's proposed. For the fact that instead of 43 size came slippers maximum 39-40. Also it seems that slippers in general of different sizes, one as if a little smaller than the other, but on the legs the difference is not felt. The third point is sewing the curve and not even. One eye at the shark is sewn below the rest, it can be seen in the photo. In general, money for the wind, I do not advise ordering
These are the nicest and coolest slippers I 've ever had. Very comfortable, soft. Quickly came, well packed. No smell.
Cool, more than a little but nothing)
The sneakers are very cute, the picture exactly correspond. The child is very pleased with the gift and we are happy!
Very nice but I recommend ordering one more number and they are super hot
The size approached, look very stylish and cool. Warm, soft
Thank you! Item came fast and looks good
Ballet slippers. 10,5 at 42 came up
They came with marriage-they returned the money.
my boy loves!!!! them. fits perfectly