SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of TheVoguePoint (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://thevoguepoint.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
i ordered this a long with a few other items so it took longer than it would normally have to arrive. but it is very comfy, the pattern is nice so i’m very happy with it considering it was only £14 including shipping :)
Everything is great!! Delivery within 20 days to the south of Russia, it is super fast ahahaha, put a solid 4 T. K. Zipper is not, think broken quickly, straziki seemingly attached very firmly, think after hand washing will not fall off)) thank you
amazing. material is thin but i like it like that
I got it in an extra large, and I was honestly glad outfit. It’s really good, and the quality is great for the price
The blouse is good, only the size for XL is small but fit perfectly! It is very hot, but I expect it cotton.
I loved it!!! Is beautiful and like the photo❤ Was afraid to stay very wide but was perfect (1,60 height) Recommend too
comfy and cute af
Zipka itself is good, but the lock jammed and poorly framed/open.
Exactly like the picture, very nice material.
Material I’ve cheap, synthetic like. The print is pretty, but the zipper is very cheap so it doesn’t work properly. Has no pockets.
Are awesome zipka, after washing not deteriorated even. When I thought that figure will be erased, but no, everything is fine 10/10
very nice
Good. I do advise to size up. I have a EU 38 (medium) but I took a XL in this one. It fits perfectly.
it does take a while to come but it’s exactly like the picture
Very nice graphics don't look nicely But looks chidos denle like to comment to the dots xd :v
I expected more big jacket, above ordered a XL
Superb
it’s perfect!!! just as described, lovely design and very warm. not as thick as i thought but it’s still great, i love it!!! (came very quickly as well)
Really good! but the quality isn’t that great but its still good
Very good size for my girl 12 years
Ok I’ll be honest at first I was nervous about the spiderweb jacket but it’s very soft the zipper works great and it’s exactly like the pic it oversized but not too crazy with it so it’s just the right amount of oversized.
Exe tienda...exe lens lens product. .. Recommended…
Ignore my stance but I LOVE IT I GOT LARGE AND IT WASNT BULKY WHEN YOU DONT ZIP IT UO YHE ZIPPER KINDA GOES OUTWARDS BUT I STILL LIKE IT
Standards, but take the size 2 more. The fabric is thin, translucent as much.
The material is a little synthetic and harder than the picture shows the closure looks bad quality but the design is what matters