SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of TheVoguePoint (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://thevoguepoint.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Hoodie is exactly like the picture and has a nice warm lining. I bought this for my sister and she loves it! Also came in like a week and a half so quite quickly
I got this one and the grey one and I would say it’s really good quality and the size is really accurate it didn’t take that long for it to come but it did take a while
Very very pretty
the color is lighter than the picture & the material is slightly thinner than you think but it’s alright
Thank you and I hope it don’t look too small on me
Its nice but material a lil weird
Size up if your tall
The sweatshirt is in principle good, slightly thinner than in the photo material. It is better to take one or two sizes larger. In general, I liked
Cute my daughter like it
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I like it
Fire hoodie fr
love itttt came super fast!!
hoodie is warm on the inside. kinda weird material but i still like it.
The hoodie is really nice and I wear it almost all the time but the material got old quick and I ordered a L for an oversized look but it fit more like size M.
Was soft and looks like pictures but it’s smaller then expected if you wear a L I recommend XL. It came in I’d say 2 weeks .
I like the way it look and zipper is a lil cheap but I like it get a 1 or 2 size bigger
Ordered: 5/6/22-Received: 5/21/22 I LOVE THIS HODDIE ALREADY. IM ABOUT TO BUT MORE‼️ It zips all the way up, too
It’s so cute and it’s one of my fav sweatshirts would def buy again and it’s cheap and the quality is good.
The jacket came exactly as the picture and fitted perfectly
It is so nice . This is probably one of the best hoodies I have . People are always asking where I got it from
fit very nice, true to size 10/10 recommend. The zipper does tend to get stuck but the inside is very soft.
So cute just runs really smallest
The zipper feels a bit cheap but it’s a great hoodie. i love it!
Accurate but not as nice as I was hoping! Also I’m a small and ordered a large for an over sized fit but it’s still as pretty standard size (but I never checked the measurements) definitely size up depending on what fit you want :). Came within 14 days of ordering to New Zealand.