SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of TheVoguePoint (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://thevoguepoint.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Free Worldwide Shipping 
looks exactly like the pic love it so much
Love this jacket. Comfy and fits as it should
It’s so cute omg. Please get this!! I can’t remember if I sized you up but I’m pretty sure I did
Loved ittt
looks exactly like the picture; im 5’9, so my limbs are on the longer side & the sleeves were long enough :)
Was very cute just tight fitted
nothing wrong with it just watch out for size if your a little on the big side
I got it before the expected delivery date so that was a plus, it did come with a smell but after i washed it it was fine. i would recommend sizing up if u dont want it too snug, thats what i did and after i washed it, it fits like a large.
Just like the picture. A XL fits like a large. Came a week early.
I love the jacket, inside it's soft and it looks warm. The fabric is better quality than I expected and the size is perfect, I'm quite happy with the purchase
Love it love it love it love it love it love it love it love it love it love it love it
it fits really small..
Comfy. Cute
Fits very well if you are a medium I suggest you buy a small
Material is very nice and feels so fluffy however the zip is not the best quality. Got it almost a month in advance
Its so cute get it yall,, its thick too
the jacket is so cute. i love it, but the material is thin. i’ll work it out
SIZE UP
Runs small so size up
The zipper is super cheap it tangled up once I washed the hoodie and the texture is ok I wouldn’t buy another one could be better
The zipper broke after a while but it’s a good jacket
Weird material
The material is slightly thin:/But it is really beautiful!!!! Too nice outfit with! Go away! Goooo
The sleeve’s are a different color then the body of the hoodie and weird material
Very cute def recommend buying, if you’re thinking about it get it!! (;