SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of TheVoguePoint (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://thevoguepoint.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Serious. Fashion but the material is not phew we will see after several washing
Material is thinner than I thought, the zip is a bit tricky sometimes so I hope it doesn’t break & I got the largest size because I wanted it to be oversized but it fits like a size down on me (I’m a UK size 10 & I’m 5”10). However the hoodie still looks nice
Not a thick sweater looks just like picture
i just got off work so i’m just got home from church so i’m can go to church and then go get back to sleep and sleep over the
This item is very thick. If you’re looking for a thick jacket than this is it. It looks exactly like the picture. The only downside is the zipper. Not much to complain about. Overall great and comfy jacket.
It’s cute , material isn’t bad at all . Only thing I would say is that the zipper can be hard to zip sometimes.
The item is great but I ordered the wrong size
Great jacket get normal size. I sized up for an oversize fit
The item came perfectly intact..look just like the picture
Too Good
Good. I do advise to size up. I have a EU 38 (medium) but I took a XL in this one. It fits perfectly.
Omg tbh I was scared I thought I was gonna get the wrong thing but it’s literally a 10/10 the fabric is not to thick not to think. The color is like the picture, it’s not as vibrant like in the picture but that’s probably because she’s in the sun. But the jacket it’s super cute. I recommend you size up because for the small when you zip it up it’s kinda hard to zip up. So SIZE UP.
The jacket is cute, but it took forever to come. I don’t think I would purchase another because of how long it took. I cannot wait that long but I do like it.
The hoodie was superrrr soft and comfortable! Had a weird smell when I took it out of the bag but after washing it went away. It fits to size so don’t size up or down! I am 5’6 and about 140punds.
jackets is so fye ! true to size !
I got a Medium, it’s like a size SMALL, so if you want it to fit go up a size I’m 5’2 110lbs . Mines fits perfectly
Really nice. Decent material for what your paying for. Will be buying other colours
It looks just like the pictures
It’s so cuteee ! But definitely get a size up it runs small
I Ordered January 26th and received it February 23rd. I had no contact with the store. I am very pleased with the hoodie. It looked exactly like the picture ! The design art is neat and it has a texture to it . The hoodie is cotton I’m guessing with no stretch to it and the zipper works fine, but it will not zip completely over my head at all. I’m gonna say it’s due to the size of the jacket though. Something that is important to note is that the sizing is something to pay attention to. I am 5’10 and 180 pounds and a Large fit my body perfectly. But not my arms . If I lifted my arms up you could see my wrists though . It fits but it’s not the most ideal fit, it’s just good enough to be honest. Although it fit me I know this is a jacket I cannot and will not be putting inside of my dryer, because it’ll just shrink. It also dose not fit like an oversized hoodie. If you want a slouchy oversized look like the women in the picture you should order two-three sizes up . For example I’m norma
love it! i shoulda ordered every color
The sizes run much smaller than what I measured so I ordered a new one but the jacket is so dope and great but the only con was the sharp zipper that seemed to be sticky too
It’s super cute but it runs small
I love the hoodie and the quality is good and soft but the arms are too short and I got a large. It would’ve been perfect if I got a bigger size. For reference I’m 5’7/8. Also the zip is a little stiff.
It is good quality it’s very warm and good for the price