SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of TheVoguePoint (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://thevoguepoint.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Cool top, fully corresponds to the description. The only thing, the size M seemed to me a little tight, so if you have a chest from 84 cm, it is desirable to take on a larger size
Thank you, come quickly!
I love it the material is good, its short but i happy with that. For the price im nicely suprised
Topic just gun
Тоооппп
Comply with the photo but the lassés are much too large for me (I actually 1.60)
The blouse is pretty, just like the selling picture, it's size S and it was exactly my size. The fabric is strech a little hard to stretch, but if it stretches. The order arrived in a month, earlier than expected, good communication with the store
Excellent quality, very nice
Perfect thanks
ok
a bit shorter then expected but the quality was good !!
I asked for size M that usually goes well, but it squeezes a little sleeves. Equal 10/10 super nice and comfortable
Super fast
Very beautiful, sat perfectly, ordered s
Perfect quality fits amazing love this shirt so much
Very nice fabric good very happy thanks to store
Thank you to the store, I got the top, but it turned out to be size S is not enough, next time I will order a larger size, the quality is very good!!
It is beautiful, belt is long
Very cool and quality top, but I advise you to take on a larger size!
Nice but take big size
The top is good, it stretches perfectly, but take 1, or even 2 sizes larger. My chest girth 89 took M and did not regret, sat down like a glove. Kazakhstan went a month. Quite dense and does not shine through. Hope helped♡
Think more pleased with strapless Ian tied off from strap flock castoffs. ㅋ ㅋ working day just stick to come Okey
Chic
Very steep, who s advise to take m because it is very small, ropes about 1-1,5 meters
The quality is not bad but it stretches badly, the size L on the chest girth of 88-90 barely poured, but you can wear it)