SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of TheVoguePoint (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://thevoguepoint.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The goods came in 2 weeks, very record time. In general, I liked everything, the threads stick out a little, but it's fix. Recommend store
The bag is super, Peter reached 7 days. In general, it looks quite strong. Threads do not stick out. Only the magnetic clasp is weak, so wide things/many textbooks will not fit. As a gift put several icons (on the left in the third photo). With the store did not communicate as useless.
It came incredibly quickly, with badges and glasses too. Seller Thank you very much
A bag of norms, at first, though, the Lightning on one pocket went apart, but then it came together normally. In the kit there were wound badges and needles with a thread. On the bag the handle is slightly short, not everyone will fit
I ordered November 11, but received November 24. Thanks for the mega fast delivery. I did not communicate with the store, but he was good! The bag is excellent, many badges and an additional set of threads and a pin. Recommend.
Думала она будет чуть больше, но не смотря на небольшой размер, она очень вместительная, учебник по английскому вместился
Very nice bag has arrived Right away.
The bag is cool, I wanted to take it to school, it's a pity that more than three textbooks do not fit, but still very cool! Delivery less than three weeks
The quality is good, there are no disastrous flaws (only a couple of strings stick out) the lock and the clasp work perfectly. For its price, the perfect product. I like to order without badges, but the store put them (4 pcs) already wear a month, keeps well. The fabric of the bag and strap is different. The seller sent the goods the day after the order. In Kazakhstan came for a month. advise)
Bag cool!!! Four more randomykh badges came but I immediately replaced hahvha
Corresponds to the expectation. Very cool. Shipping fast.
It's fine. Bag Top, as a gift put the horn badges (they are not in the photo) is happy with the purchase))
Zamowienie very quickly came, there was any delivery problems. Handbag is very is well made and not stinks what is most important. Pin badges were not przyczepione for handbags, but it's because you can yourself wearing fault.
Handbag is very cool, I do not know why they say that textbooks will not fit, I have 5 textbooks, but still this bag I will wear in the artist: Z all I did not like is the icons that got caught (it came by the way very quickly
The bag is cool, quite roomy, I advise shorter!
The parcel is not delivered to me. I'm telling you to take the goods, give me the money. No money was given, the dispute was closed. C I D a l o V O
Cool bag, just what she wanted! I'll go to school with her. I think it'll fit in. Well, at least the Atlas of geography (A4 format) came quietly. Another plus that put 4 free icons. They're very cute. The truth upset that the delivery is terribly long (promised in two weeks to bring, but left a month) and at some point, I generally thought that I would not have a bag. Because She's stuck somewhere in China airport for 20 days...
The bag turned out to be more than I thought (it's even for the better) as a gift there were 4 cute badges with chamomile, as well as a cute dinosaur. The strap as I understood can be removed or changed (I hope) all the fasteners are different and like reliable, the parcel went about two weeks to Moscow
Very good bag, roomy enough, you certainly do not carry a lot, and you do not need to overpower yourself
Expected date was around December,arrived on November 15 tho, so yeah, delivery was fast. Item is as described, comes with the pins and the toy. It fits a 10’2 ipad and 14’ laptop. I’m very satisfied. Seller gave me the tracking number separately.
Quality is normal. In some places, threads stick out, but they can be removed. The material is dense, similar to rough jeans.
The bag was delivered in 3 days. Quality is good. The size was larger than expected. Move A4 format completely.
The order came in a month, I'm happy that I ordered a bag. Just suitable for study in the university, another gift was a toy and badges
It’s a little small but cute
Very good bag, the only bad thing is that it has no inner closure The fabric is very cute and tough, with good endings. The store sent very cute pins.