We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
|Location||*Estimated Shipping Time|
|United States||10-30 Business days|
|Canada, Europe||10-30 Business days|
|Australia, New Zealand||10-30 Business days|
|Central & South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Yoki of cuter!!!!
Love it. Very comfy has two zippers I’ll try to post pictures
I LOVE IT ITS SO CUTE
it’s cute sweater material isn’t very soft but it still gets the job done. it’s perfect other than that.
Exactly like the picture doesn’t have the double zipper but Idc cause is cute with out it it’s very much slay if you tryna look like a star gyal
Very very nice! Very very soft and exactly like image!! Really good!
in literally so obsessed i love it so much.
NAAA such a krutaitatata she type soft aaaaea But there are small minuses the lock is slightly dull and closed with a scratch, but this is not a problem since it closes and it does not interfere with the glow of the candle. The seam of the dog has a couple of sticking threads but it's also no problem
Love the colors and the softness of the jacket
product exactly as shown, however only came with 1 zip. One of the main reasons I bought it was due to the jacket having 2 zips. Took little over a week, did not communicate with store and jacket is cosy and fleecy to wear. Just wish the reviews were not misleading or fake - I've seen some of the other photos from other websites shown in reviews.
Not as worn out and a diff color (green?) super cute though