SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of TheVoguePoint (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://thevoguepoint.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I'm putting five stars with gratitude. Cardigan corresponds to the description and photo. On my parameters 94*74*96 took L, sat down as on the model, good sleeve length. Fast delivery with courier, which pleased. Happy with the acquisition. Thank you, I will definitely return to the store. Prosperity!!!
I liked the cardigan, light summer
Excellent quality, size S ideally sat at 42-44
On my height 174 took the size of L-sleeves in the butt, a little short, wide. On me it does not sit like a model. I have suitable dresses so I will wear
Soft, pleasant to the touch
красивая, широкая, только думала ткань мягче будет
очень быстрая доставка, приятный джемпер, смотрится именно добротно, недешево, на мой размер 102х90х100, рост 168, L сел очень хорошо, рука, плечи идеально, внизу широковат, это для любителей оверсайза, а если кто любит в облипку, то можно и М размер брать, качество хорошее, в принципе, как и остальные вещи у этого продавца, но сколько и чего в составе не понятно, по крайней мере к телу очень приятный и явно не синтетика, рекомендую кардиган.
It is better to take on a larger size
Order came quickly. The jacket is pleasant, the pattern is clear, the color corresponds to the photo. on the label 100% acrylic. On the size 44 Russian, ordered M. Looks like an overseer. On the lower elastic band is free. Suitable perfectly for spring and early autumn. I'm happy with the purchase. Recommend. Seller Thank you!
On the growth of 164 size L is directly very loose and you can slightly more authentic, but it's an amateur, the sleeves are excellent, the soft and very high quality made, looks. Shop respect. Good Goods.
Money has been returned, reliable store, the goods have not been tracked and has been sent back
On the parameters 100/88, L sat perfectly, as an oversize a little, the material is super, there are no complaints, I strongly advise
I don't like it
Cardigan is good, but the parcel went for two months!! Tired wait
On the OG 98 it was possible to take M. L sits freely, fully matched, very warm and soft cardigan
100% acrylic, shoulder down. Size fits. My parameters are shoulder 39 og90 ot70, height 170. it is better to take on size larger. Then it looks like a model.
Same as pictures the material is soft i love it
Cardigan of good quality, the seams are neat. The knitting is openwork, not dense. At its 44 r-r i took M, it would be possible and S, I think and it would be an oversize. M will fit boldly and at 46 and, I think that 48 r-r, too.
Отличный товар , безумно довольна покупкой на 46 размер , рост 175 заказала М,оверсайз, рукава длинные
As in the picture, L on the OG 92, very freely
The color is not quite correctly transmitted on the site, the color is rather beige than Milky. Darker. In general, good.
All is well. But, to sit as in the photo, it was necessary to take the size S m
Очень красивый кардиган. Качество приличное. На 96-78-104 рост 167 сел свободно.
Very satisfied with the jacket.