SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of TheVoguePoint (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://thevoguepoint.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Good bag, comfortable.
The bag is cool, I really liked it. Color as desired .. saturated green. In the photo already filled.
The parcel went very long, the bag is cool, the quality is super, thank you
Bag fire. I bought myself-in the end my mother took it from me and wears it. It looks stylish. Easy. But it is not quite convenient to wear on the shoulder in winter clothes. Falls down-you have to carry it in your hands.
The bag is good, soft, packed in dust. I came a week earlier, took from Ukr mail in Chernivtsi for this pleasantly surprised. I thought it would be slightly larger in size but it is already quite roomy. With the store did not communicate, quickly sent the goods! Thank you in general great
Cool handbag, quality. I recommend definitely
The bag is cool. Soft, roomy. Yes, flimsy lining, well, what to regret from a bag with Ali Express, for not expensive! The price is according to the purchase. Im happy
Great bag! As in the photo. Thank you
Came quickly, perfectly packed, not mint, there is a small smell, but it's not a problem, the color is exactly like in the picture, very classy. Thank you.
Bag fire, delivery month
The bag is bomb, all friends ask where they bought it.
Сумка очень классная. Все как на фото и в описании. Качественно сделана вся фурнитура. Отправка в день заказа. Товар отслеживаться весь путь.3 недели до Уфы. Цвет красивый
Сумочка супер! Лёгкая, воздушная, объёмная. Классная!!! Швы все ровные, молния работает. Довольна приобретением.
Сумка классная. Всё соответствии. Пришла быстро.
Neat. Looks expensive. Went 2 weeks to Moscow
Delivery 22 days. Bag cute
Bag arge krutezna
The goods went three weeks. Bag high!! Seller recommend, class
The material feels wet. But the bag looks decent, hard bottom, good lining and zipper, 2 pairs of handles.
Cool bag, very neatly and qualitatively made. Recommend.
сумка очень хорошая всем рекомендую
A good bag, but for me a little) I would like a little more, but here my jamb, led to a description that it is large, it was necessary to see the exact exact The quality is good, from the minuses: one handle of the bag is stuffed stronger than the other, it is very noticeable and very well felt in the hand
Quality good recommend color as pictures