SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of TheVoguePoint (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://thevoguepoint.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very cool bag, really liked! The color corresponds to the picture. Recommend!!!!
Большое спасибо продавцу!Качество отличное!!!
The bag is excellent, I did not expect it. Came without any damage. fully corresponds to the description. Inside the bag is one compartment, two open pockets and one with a zipper. The bag itself is fastened with a zipper and a magnetic button. There is a sharp smell, but it's not critical, I think it will quickly fade. Seller recommend.
Сумка очень хорошая! Пошита аккуратно! У меня в зелёном цвете. Замок качественный ! Очень лёгкая ! Советую к покупке
The bag is beautiful, executed qualitatively. Satisfied with the size, but the material is such that everything sticks to. This is minus. There's a bad smell, but it's fine. Delivery a little longer than a month, with the store did not communicate.
супер сумка, сшита аккуратно, хорошая фурнитура, смотрится не дёшево.
Just an excellent bag is small and quite unusual class
всё как на фото. 2.5 недели до спб. дочь 163 см рост . вес 55. ну чтоб понятны были габариты сумки) спасибо тем кто фоткал себя с сумкой. А то отдельно не понять как она смотрится.
A good bag for winter under the down jacket. Stitched qualitatively, the color is beautiful.
Handbag is really super! Everything is super and looks great. Stitched qualitatively. As in the picture❤& Middot;. The material is good and very like! Delivery to Russia was fast. Well done
Well cool!!!! Thank you! Made very high quality! Roomy! Good size! Fashionable! Krasnoyarsk. About a month delivery! The first order for Ali!
The bag is beautiful, corresponds to the description! I advise everyone
очень классная сумочка вместительная,удобная спасибо продавцу
I liked it and very quickly. Thank you
The bag is wonderful, quite consistent with the description. I'm happy! The store about a week did not send the parcel, but did not communicate with it
Full of delight. In the store 4000₽. Delivery just over a month. I'm happy with Mena. With a duvet-blanket just a bomb. Thank you.
The bag is good, as a description. Came with a small hole on the handle.
Сумка великолепна! Никаких лишних швов,достаточно пухлая!куплю еще другой цвет!
She has exceeded all expectations! Not crumpled, the handles are elastic, everything is excellent, thanks :)
Winter version of the handbag. Everything is neat, there is a lock and a magnet
Very interesting) the quality is good. Thank you store.
The bag is excellent, I recommend. It came somewhere in a month
Very cool bag, and design, and execution. You can take everything you need with you. Until I wore, I can not say about the convenience of pens. Delivery in postomat, everything is convenient and fast.
Delivery month to Moscow. Malovata, I thought it would be more. Quality suits, there was no smell. The handles of the bag are very interesting tactile, as if the toy has antistress)
прекрасная сумка,спасибо за продавцу за подарок к заказу