SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of TheVoguePoint (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://thevoguepoint.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Fire!! Medium in size, with a zipper, everything gets in! I wear to work, I put and cosmetic bag, and food, and a hat! Voluminous, soft, cozy!! 2 pens! Fell in love with the bag!!
Thank you, excellent bag, fashionable, roomy, no longer and do not need, everything is qualitatively stitched, inside one compartment, and there are 3 pockets, the bag really liked, it I will wear it with pleasure.
Handbag is beautiful, really liked, I recommend! Easy, the quality is good, as it will be in the sock, I will complement the review, very satisfied!
отличная,качественная сумка,даже не ожидала!!! балонь мягкая,но держит форму так как внутри есть каркас.фурнитура очень хорошая.пришла за месяц.Спасибо продавцу.
Excellent fashionable small tote bag color beautiful came quickly with the store did not communicate recommend to buy
Excellent tote bag, though it came with a strong smell of Chinese plastic)
The bag is cool for its money. True lining of so-so material, but in general it is not critical. You can redo). It smells a little bit but will fade quickly.
Sent store 5 days. And the bag came in just 2 weeks in Siberia! Pleasantly surprised! Everything is fine.
The bag is just unreal!!! Super quality!!! I'm so happy with her!!!! I go with her all the time! Just super! Thank you store!!!!!!!!
The bag is just a bomb!!! Wife is delighted!!! Recommend!
The bag received before the declared deadline. Packed in three bags. There is no unpleasant smell. Stitched qualitatively. Has three internal pockets. Pleased that the bottom of the bag is strengthened and when filling it does not sagging. Very convenient, compact and at the same time Roomy. I recommend.
Сумка отличного качества, превзошло ожидания. Жене понравилась. Заказ пришёл повреждённым, продавец вернул часть денег, на которые сумку отремонтировали в ателье. Результат на фото.
This is my first purchase on Ali! delivered even earlier than expected, thank you to the store-the bag was satisfied, to be honest-happy, she is unusual, stylish, as in the photo, came to the dust.
A good bag, roomy, at work counted
Handbag-twist! Such a simpotichnaya, neat. And for this price-just fire fire! Super store, 2 weeks before St. Petersburg. Thanks and recommend
The bag came faster than I expected) the color, the size matches. Doesn't smell like anything. I was in a bag and packed in a bag. There is nothing heavy type of laptop not to put-then the handles last a long time. When snow hits-quickly wet, dries out too quickly. The bag is happy!
The bag is cool. Color, shape, I liked everything. Puhan such))
Delivery 2 weeks. Good bag quality is excellent.
Very beautiful bag, looks much more expensive than it costs! Qualitatively sewn, inside several pockets and 2 pairs of different lengths of handles. The snake is stitched well, it works without stuffing. Definitely recommend!
Great bag! Chelyabinsk reached 2 weeks. No complaints. Color Cool
This is a MUST BUY!! I’m going to get every color. So worth the price. Very puffy! Will be ordering more. Item came very quickly less than two weeks
Everything is fine, only the color is too rich. Quality is not bad. In general, it's normal.
Chic bag, the color is more milky than white. Very roomy and voluminous. In the Moscow region, delivery took two weeks. I did not communicate with the store.
Купила 11.11. по скидке за 1156 р.) Пришла за 2 недели. Я в восторге от неё! Очень стильная! Сшита на совесть( подклад, фурнитура); внутри несколько кармашков. Формат А4 вмещает. Легкая; дно ощущается, т.е. там что-то есть, если положить что-то тяжеленькое- провисать не будет. В ручках тоже что-то плотное, т.е. они не просто дутые. С верхней одежды( с плеча) соскальзывает. Решила взять чёрную в дополнение к тотал луку) С каждым днём она мне нравится всё больше! Подумываю приобрести ещё одну в другом цвете!
Shipping took about 4 weeks - was relatively quick to New Zealand. Looks exactly like pictures. Very happ6