SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of TheVoguePoint (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://thevoguepoint.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Долгое отправление заказала 11.11.21 получила 23.12.21, из всех заказов довольно только этим, красивая,удобная, стильная
This is a gorgeous item Delivery fast to Latvia, thank you very much to the supplier that I tried to send out on time and everything came to the holidays, as I wanted Thank you, for the excellent service To buy recommend As always, the quality of this company is pleasant, not the first time I purchase the goods of this brand, the oversize jacket, madly soft, warm, as if I turned around around around❤This is my love Thank you
Very nice sweater. Sits perfectly, I adore the color.
Лучшая покупка на Али, свитер 100/100
Super quality stylish sweater! Interesting cut, good length of the product itself and sleeves, which is important! On the parameters height 170 105/75/106 came up size s. Not in trouble, but. Who wants more oversize take your size or + 1
Corresponds to the picture, sits like a model, the fabric is soft and pleasant to the body, slightly loose cuffs on the sleeves and elastic at the waist.
Nice jacket. The photo looks like more dense, but also so good. Soft, pleasant. I ordered 1/12, came 18/12 to Moscow.
Kaif, soft. but straight oversize. my height is 158, OG 93
Pleasant fabric, neat sewing On height 172 sleeves just right
The sweater is super soft and quality. There is no smell, overseas)))
Cute sweater, soft On the chest 95 sits freely It was fashionable to take s The sleeves are too bulky
I ordered M, but I understood better with and the store changed before sending! I recommend!!! soft and pleasant to the body On parameters 86/78/103 size with ideal
I took the size M, the size 46. it was possible S., the fabric is soft, pleasant to the body. The seams are even. Threads do not stick out
Very pleasant to the body, one in one as in the photo. Size C is oversize.
The sweater went very long, ordered at the end of September received on December 7, the sweater is soft pleasant to the body on og 96, from 90, about 105, the height of of 164
Очень приятная кофта, но на 44-46 оказалась большая, именно большая, а не оверсайз. Надо было S заказать. Рукава длинные, широкие, не подгибаются.
Soft sweater, very pleasant to the body! The color is the same as in the photo. Seller quickly sent! Quickly everything came!!! Thank you
Хороший свитер. Достаточно плотный. Цвет не совсем как на фото, скорее с красноватым оттенком.
Duge is good
Свитер супер! Все как на фото и в описании
Sweater is good, full-sized oversize, more than its size is definitely not worth taking
Good buy. Very soft and warm. Good price!
I'm happy with the purchase. I ordered a bigger size to be more free. I liked the sweater. The description corresponds. I did not communicate with the store. The parcel arrived quickly.
This jumper was in my basket for more than a year!!! Why didn't I buy it before ??? Very soft, cozy, stylish, modern print, while the coloring is gentle. On my parameters 89/63 sat down freely. With the store did not communicate, the order came very quickly, less than 2 weeks in Ulyanovsk.
Super sweater, my height is 173, OG 87, OT 65, OB 91. Took M, sat perfectly, the length of the sleeve is good