SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of TheVoguePoint (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://thevoguepoint.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Price = quality. At 46-48, the growth of 160 m perfectly suited, if you like straight overweight then take L.
Очень красивый свитер и очень хорошего качества))))
Sent fast. Medium density, very soft. My parameters are 82-65-88, took with, sits freely, the sleeve is normal
Exactly the same as in the picture. The quality is factory and very good. Soft, viscous dense, shape holds. I liked it very much. The length of the sleeve is wonderful. On the growth of 172 with a margin. Plus very fast delivery, only two weeks. I bought a lot of goods on one day, so from other stores, even not yet poisoned, and this one has already reached and pleases. I definitely recommend to buy.
A wonderful sweater, the fabric is very pleasant to the body, bright, the delivery is very fast, thanks to the store.
Thank u! Sweater of good quality! Gentle, pleasant. Delivery is very fast! I'm glad!
Arriver en 9 jours, très contente jolie couleur. Un peu fin mais pas trop
Before that I ordered a beige M, on my 87/70/98 turned out to be too big, I gave my mother, and I ordered myself S in blue. I sat over, but not as if I'm after someone or skill. Very pleasant to the body and warm. The neck is not tight, although in M tugovato
Cool sweater!!! Synthetics seem, but pleasant!
Sveter-ssuper! At a height of 173 cm and a weight of 58 kg took the size M, so as not to appear short. And guess! Sweater oversize, but very soft, pleasant to the body and looks cool! Sleeves are a little long, but not critical
On parameters 158 95-80-95, L bolshevat, as you can see. Quality is super! Does not crumple and does not bother him!
That's just right just got out of the parcel, because the jumper is a little remember. Pleasant to the body, the fabric is dense, the composition is very worthy for this money (I attach a photo label). I have a full size 48/L, chest 3-ka, ordered a size m and looks free, but without a scale-up oversize.
The quality is just super, it came in less than a month. In the sock I do not know how, let's see. I ordered the size M for Russian 42-44. Excellent sat down, and not very freely and does not fit
Sweater fire!!!! Soft, pleasant to the body, sewn well, there is nothing to complain about, at 44-46 s sat down with a margin, up to the RB was a parcel of 3 weeks,, sent quickly, I will buy and further in this store!!!!!
Soft and pleasant to the touch. On height 173 not short and sleeve what you need
extremely soft fabric and great quality, thank you so much <3
Excellent quality, all in birochki, packed, take, do not be afraid. I took the size L, I'm large according to the complex, the size L is too big, well I'll wear it as an over size, the seams are stitched, soft to the
The sweater is well made, the size L corresponds to the European, soft pleasant to the body.
M 'yaka heat synthetics. Colory Chisty, yaskravi bialiy and blakitniy. Oversize. The room was clean and comfortable and the room was clean and the room was clean.
The sweater is very soft. On the Russian size m took S sat perfectly, the sleeves are not short, sewn neatly, corresponds to the store's description. I recommend to buy.
I ordered the second time .... Everything is fine... The first was in beige color ..... this daughter ordered .... excellent... beautiful... size large .... over
Свитер отличный, я покупала себе такой бежевый в прошлом году, ношу уже второй сезон. Качество отличное, очень приятная ткань, решила ещё голубой заказать маме
Wonderful thing. The sweater is thin, but warm. Shipping is super fast. Definitely recommend, looks cool. On the parameters 85-70-95 oversize. Sleeves for height 162 with a margin.
Very high quality sweater. Absolutely corresponds to the description. Pleasant soft material, quality pattern, knitting is ideal. After washing remained the same, did not lose shape and size. On height 164 Weight 62 kg, parameters 95-68-95 ordered size m. Sits very freely, but wear only filled, TC does not cover the buttocks. I will order more, but I will take the size S, so that it was less voluminous. In Moscow came in 14 days. Very satisfied, I advise.
Very nice material and chic color, only girls order your size, because the model and so oversize. I ordered L, but it is too huge for parameters 88-71-100. Too much =) so I'll order also S