SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of TheVoguePoint (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://thevoguepoint.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
a bit smaller than I would have liked, but super soft
Sneaker Super, very soft, no smell, come quickly
It came to the email letter that the goods arrived, and no notice, 7 days waited, opened a dispute, the money will not return said. Then on the internet found information that you can print the track number and show on the mail. Went to the Post Office, presented a track number, without talking, gave the parcel. I paid 1100 rubles., it's a pity to lose money. Slippers bought as a gift to her husband, 43 size, and approached me 36., I will wear in winter, comfortable and warm.
Funny faces, and the quality is not so bad. I ordered as a gift, the size of the stretch is 40, and if they do not fit, I will have to wear it myself)
We're going to go! Delivery is ultra fast, to be honest, I did not even expect that so quickly) bought as a gift to a girl-Emotions Scale) very tight, warm, comfortable. They are thick and slide a little forward from the foot
Slippers very cute and funny, I made for gift, are piaciute very, arrived in very short time.
Very fast delivery, slippers are very cute, just super, good quality! Recommend! Glory to Ukraine!❤& Middot;❤& Middot;❗
Super, the cat is delighted! Plays with tails. The idea and performance are wonderful!
Muzzle scary, but Milot indescribable))
Slippers very cute and funny, made for gift to my friend, which remained very contented, are piaciute tantissimo. Arrived in short time.
All Super folded, welcome again!
Excellent quality, came before the approximate period of receipt.
Super cute and comfortable
Good, but small size, you need to take 2 sizes more
Great, five stars.
Cool sneakers, fully consistent, the cat is happy. Now the expression in my mouth is totally appropriate for me
Nice novelty. Cute. Recommended.
Good buy! get from store! The slipper is so cute!!!
Very fast delivery (about 2 weeks). Slippers thick, nice. Strongly recommended
Very comfortable and very soft, keeps warm
Everything according to the description. Had a couple of loose threads but it wasn't much to deal with.