We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
|Location||*Estimated Shipping Time|
|United States||10-30 Business days|
|Canada, Europe||10-30 Business days|
|Australia, New Zealand||10-30 Business days|
|Central & South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Amazing and in addition she keeps warm
Super cute and the inside is almost too soft for me. I think it's actually quite warm too, for what it is.
Fits comfortably, quality fabric, stitching and detail reflect good workmanship…
Excellent merchandise and service
Everything came as advertised and fit very well
Threads do not stick out anywhere, warm material is pleasant
I ordered to protect it with a diploma))) not exactly like in the picture, there is no dark color at the bottom. The jacket is warm, inside the fleece, pleasant to the body can be worn without putting on top of the jacket. Skeletons quality, will not tear off after the first wash. On the growth of 160 m as an oversize
Exactly what I was looking for. Great length, medium weight, and plus it hangs nice.
Exactly what I wanted
The quality of the goods is good, but not dense, light I ordered the size M for height 163, it came just, you want an oversize take L, in principle everything is fine)
Zipka good, threads do not stick out, the seams are even. However, in the picture the color is swamp, and in life the dark gray, the pattern is clear and in front only, there is nothing behind and no one. The quality is also good-outside the synthetics are full, inside-fleece, because of which it is sooo warm. Lightning is also good. The hood is only huge. At its size m took XL.
Thank you, everything is fine
Great sweater very soft fits true to size
I was so glad to find this. Excellent quality.
Super Jacket, very satisfied, do not cheat, take
Hoodie design looks exactly like the picture. The material is thinner than expected. The size runs small for me. American mediums usually fit me well so I ordered a size up just in case. It fit normally except the sleeves were too short if I extended my arms. Thats my fault though because I don't remember checking the size guide.
I love the large size with pockets and hood!So cozy and warm! It’s exactly as advertised!
Jacket for myself fit was good and I loved the color I liked it the minute I tryed it on
This is a wonderful sweatshirt. It’s much thicker than I thought it would be which is great. It will be warm for sure. I highly recommend this sweatshirt-I’ve already ordered a second one. I usually wear a small but I ordered a M for lounging. It’s perfect
This jacket is so comfortable and soft. Absolutely worth the money and I am so happy with it.