SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of TheVoguePoint (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://thevoguepoint.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Delivery Dnepr month. Quality is good.
On the OG 108 sits fairly freely, if you want a more fitted take a smaller size.
Доставка быстрая ( примерно 4 недели до Барнаула ( Алтайский край) ) Товар на удивление оочеень качественный приятный и тёплый. Но что бы его красиво заправить в штаны/юбку надо ооочень постараться, ибо плотная ткань выпирает и портит фигуру
Identical to the picture, very nice cardigan. The color matches.
Soft, dense, quality good. The picture, all as in the photo, along the length and long sleeves sat perfectly on the height of 175. Came within 3 weeks. On its parameters OG 88 from 68 about 90 ordered XL but then asked for all the same l-perfect, oversize but not too much. Of the minuses it was a smell, it was nasty to even measure, the smell of a very heavy, dusty thing.
Strong oversize of course
nice and surer fast shipping, less that 20 days to US
I think that it is a great produkt.
The vest is a little clearer than on the picture I recommend taking your size because I do M/L. And I find the L too big otherwise it is top
Cardigan was good, but it turned out to be too big, decided to sell, in order to buy another
It looked really big when I got it but it’s super warm and fluffy. I like it but if you normally get medium you may want to order a size down to fit just right.
Cool Cardigan, warm and soft. It's been three weeks. At OG 86, OT 72, OB 87 took S, sat down freely, as she wanted.
it arrived very quickly, it’s a little lighter than the picture and it probably wouldn’t really keep u warm
Excellent cardigan, but it was necessary to take a smaller, very wide. The quality is excellent, the composition is 100% acrylic, there is no foreign smell. The store answers the messages, but the parcel was sent for a very long time.
Пуговицы были другие( а так мне всё нравится!
Cardigan is wonderful!
Pretty thick jersey, warm. Size S for height 170 cm, OG 104 cm is quite enough oversize. A larger size would look completely ridiculous. The dimensions in the table correspond. The buttons will have to be changed, because of them, the cardigan looks cheap.
Is as shown in the pictures. Oversized and cozy!! The colour is pretty much the same.
The color is somewhat different, not so saturated. And so everything is fine. Big One. Height 175. Chest 95, waist 75, hips 106. Took the maximum size
Chic! Kaif. S overseas is big at 44 even. But cool, soft, odorless. Recommend!
Gorgeous Cardigan, it is very soft is nice, the quality is incredible, received in a little more than 1 week. Very satisfied
Excellent oversize cardigan!
Livraison rapide, très épais et comme sur la description vraiment beau en plus