SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of TheVoguePoint (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://thevoguepoint.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Tight enough. It feels acrylic, but it looks normal. There is a smell of synthetics, but after washing with air conditioning, the smell has gone. The color is beautiful. Delivery 24 days to Kiev. the jacket is happy. Thank you store!
Very cool. cardigan. I advise definitely!! Quality is excellent
The jacket as in the photo, everything came quickly, well-folded, not even much crumpled on the way, really liked. modern looks. Seller recommend.
I ordered M for My 42 size, height 165, as I wanted to sit like an oversize) the material is very pleasant, soft, the cardigan is quite warm. In general, I really liked it, I did not regret this order. Sent the order quickly, went 16 days
A good cardigan, not too thick, L as an oversize at 46. Sleeve long by 180 cm height. The only buttons are not very beautiful, it is better to change
Aaaaaaa Super cardigan!!!!!!!✨✨✨ So cozy, soft, now my favorite❤& Middot;❤& Middot;❤& Middot;❤& Middot; True buttons from the photo were different, so I moved them to simple black (and he began to look better) Took on the size more that there was an oversize and did not lose, so cool
Nice oversize cardigan. Going to get a lot of wear out of it. Thank you)
Л на 44 размер оверсайз. Кардиган понравился, мягкий. Был запах, который быстро выветрился
It almost all as in the photo, a little fabric is different than in the photo, the mating is just weak, if the mating was dense, it would be generally chic, I put 8/10
제품이 늦가을 겨울에도 입어도 좋을듯하고 폭이 조금 넓고 허리가 조금 짧은 느낌이라 좋아요.
Green size L on the Russian 42-44 sat on the store's photo. Quality is good
A good cardigan for your money, M sat freely, but sleeves Butt, keep in mind. delivery fast
Everything is super, came even before the declared deadline.
ARC class cardigan. Pre-war on all 200%. Zamovila rosmir m on the River 158. Sam TE, shcho hotila. Yogo can also fill and on the top of the payment) colir is not a mountainous yak all to write, but a dark beige. It's not like this yaskravius yak on the model, for me it's the worst. Trimala for 2 types to Ukraine
Кардиган отличный. Такой же как и на фото. Не рыжий, как жалуются многие. На параметры 86/70/96 заказала М. Сидит идеально
Good warm jacket. Took the size of M at 83-64-94 turned out straight good oversize. The only thing was a very persistent, edible smell when unpacking.
In vain took M. Huge on 83-66-89. It is better to take with
Nice cardigan. Beautiful and soft. Not pricked. There is only one drawback-a terrible smell. But this problem is solved with the help of washing.
Looks cool. Size biiiig! Very soft
A good cardigan, the color is saturated, the knitting is dense, on the OG 130 the size of the villages is good. Sleeve on height 176 also good
The goods correspond to the description, the size of the oversize. To the touch is pleasant, soft.
Very cool, and quality
Recommend 100%! Delivery to the Nizhny Novgorod region 2 weeks. Cardigan quality! No smell. Usually I wear XS-s. But took the size M to oversize was!
Material soft knitted knitwear. At the OG 88 cm took the size of L was very oversize. It was possible to take less. In principle, the quality suits.
очень классный кардиган, мне попался в нормальной расцветке - бежевый (в отзывах видела, что кому-то приходит горчичный). вроде взяла размер М, он очень большой на параметры 89-62-99