SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of TheVoguePoint (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://thevoguepoint.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Cardigan fire. Very soft and warm, I do not want to get out of it. I ordered L, quite free (more than necessary), but it does not spoil it at all. Love
A good, tight sweater. The color is slightly different, but not critical. The buttons are different, too. Cute :) took the size M, so that there was an oversize. My parameters are 88-62-90, height 162 cm.
Классный и цвет как на фото и качество супер и доставка быстрая
Очень классный кардиганчик! Качество супер, как в масс-маркетах Сам кардиган выглядит как оверсайз, но рукава прям идеально по длине ( рост 168 )
He's gorgeous. Soft and pleasant. The parcel came on time, no problems arose
Is cute
Cardigan is not bad, the composition is like in many-acrylic, not pricked, soft to the touch. The color and texture is very pleasant. True with the size I lost strongly. I have a height of 162, parameters 90-70-97, took M, and there will get even the same person. It was necessary S, but it was not a fact that it would look like it was originally conceived. Cardigan is thin in itself, under the bottom to put on something warm necessarily, it's more like the element of style goes. You can wear it, but it looks definitely not exactly the way it was thought. Maybe if you can fill the part. And in the photo of the store, he still goes in a lighter shade. Before the SPB went 3-4 weeks. There's a smell.
Warm jacket, liked, the quality is good. Fast Delivery
Color does not match. The color is not coffee, it is Brown more to dark red. Quality is not bad, the cardigan is not thin. If you want an oversize, take L
Отличный кардиган. Заказала l, хотя ношу m. Немножко пожалела. Думаю, что этот выглядит слишком большим. А так, по качеству хороший, немного пахнет "китайским рынком"
Cardigan is excellent, I recommend. Everything, as in the photo))) Thanks
Oooochen soft and quality. You kinda smell ~~~ like a Baka ~~~~ Eren yogurt :3
Cardigan is thin. Length and style approx. There are threads on the sleeves and at the end of the knitting. On the front of the crept, the mating opened the dispute.
Very cool cardigan! Pretty nice and threads do not stick out
The recipe of a chocolate cake, we did with a Milka, it turned out very tasty, everyone liked it, well, yes, order things and enjoy food
All like, take it will not regret)
Gorgeous Cardigans! Arrived in a week! Really good material fits perfectly.
Soft oversize: 3
Cardigan is unreal, and the store almost immediately sent it + went to the order about 9 days before Peter!
As in the photo, a beautiful and gentle top. Fast Delivery
Мягкий, приятный кардиган, мне понравился. На рост 170 заказала размер L, сел прекрасно.
Super contente
Nice fabric just like the picture. Good length
The color is slightly different, and so everything is fine!