SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of TheVoguePoint (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://thevoguepoint.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Chic jacket!!! Recommend!!! Soft, not pricked, odorless, very gentle!!!
Good, milky yellowish. It's nice to walk in it. Which is logical through holes blowing, but it's still warm. Ordered item 09.11. Received 30.11. The problem is only in threads, they can get out because of what you are doing, for example, Lightning.
Quality is not very, completely synthetic, delivery more than 2 months, the track was not tracked. Itself, the cool sweater is sewn neatly, the thread is not stuck, there is no smell.
доставка месяц до Свердловской области. соответствует описанию, цвет молочный .
The sweater is good, though in the photo it seems more dense and heavy, but in fact light and airy
Beautiful blouse!! But with delivery there were many problems. But I'm glad that I waited
Супер! Быстрая доставка, размер совпадает, все четко! Кофта как на картинке !
I love it
It is cool!!! Soft as I love! I wear the size L, but the sweater ordered s. I sat very cool. The store answers quickly and changed the size as soon as asked
Unfortunately took the size, it is very large, but I will wear it of course, it's pretty good for the topic, I take the size M, so this sweater should be be be be
Ordered 29.08 came 18.09. Quality is good, odorless. Oversize. at 42-44 issued s.
It came quickly, the color is not white, but yellowish, the size 48 has approached, the current of the sleeve is long (as in the photo)
beautiful and comfortable sweater
Some places stick out strings, but not critical, I liked everything. The sweater is warm.
1 week delivery
Beautiful. But very wide on the volume of the chest 84
Very strange rukova, long elastic does not hold them, looks like Piero
Ожидала чуть другое наверно. Но мне понравилась. Легкий и приятный материал. На маленькую худую фигуру немного великоват. Рукава немного широковаты. Но мне по стилю подойдёт хорошо.
Sweater is super, soft cozy. Delivery two weeks. The color is Milky. Voluminous, sleeves are long. I really liked it.
The sweater is excellent only not white but milky color