SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of TheVoguePoint (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://thevoguepoint.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very cool sweater. With jeans will be generally chic. I will wear spring under the crosses and light jeans. The length is shortened. i like knitting and a beautiful picture. My parameters 84/63 height 168 shoulder 36. Read more in kristinadandy blog
Material is acrylic. Pleasant to the touch, soft. But synthetics are tangible. The mating is not very dense, a little loose. Not electrified. Color blue. In fact, dirty blue. When unpacking was not a pleasant smell. After washing must be a waste. Size one size. My parameters are 84/70/98 cm. Height 172 cm. Sleeves are not short. The length of the pullover would be more authentic. Not an oversize.
No es muy gordo pero el punto está bien cerrado por poner una pega es un poco corto.Pir lo demás todo bien.Se puede recomendar.
색깔, 디자인 다 마음에 들어서 2가지 컬러 모두 주문했어요
적당한 두께감의 니트! 모델처럼 마르지않아서 저런 느낌은 안나고, 특히 제품착샷만쿰 가슴부분이 파이지않앗음! 회색이랑 하늘색 느낌이 딱히 차이 안나서 두개 다 주문했는데, 첨부한 사진에 보면 입은게 회색이고, 어깨에 걸친게 하늘색인제 둘다 색이쁘고 무난무난. 만약 구지고르자면 하늘이 이쁘긴함
Thank you very much and the artist and the store, I liked the sent goods
All as in the photo of the store, color and knitting. The size approached the height of 170 cm from 98, Sleeves butt.
мягкий, нитки не торчат, швы ровные. к качеству никаких претензий нет. единственное был очень неприятный запах, но стирка на раз решила этот вопрос. спасибо производителю и продавцу к покупке рекомендую.
The photo I took didn’t really do this product justice. It’s true to the description except when I came in the mail it smelt really bad… like old wet towel. Other than that I was satisfied.
Took on height 168, M. Very soft fabric, strong smell as from production, I think after washing will be ready to wear. In Kiev came for a month. Recommend!
The delivery was packed with other purchases, the sweater before Kaluga came in 2 weeks. I wear the Russian Size S, but this sweater ordered M, sat perfectly.
The sweater is excellent! nice material and looks stylish. when came there was a terrible smell. immediately put on a long wash with a lot of powder and the smell is gone. the goods.
In general, not bad, the smell is really terrible, it was already marked, the color is dirty-blue. On the parameters height 158 size 42 is excellent. That's what I liked, went very quickly!
Very good quality and looks stylish! One minus is the smell. But it disappears after washing.
The sweater is incredibly beautiful, comfortable and warm! I waited for him (~ 2 weeks before Peter) most and not in vain-this is love) In my 44 size sat perfectly, the sleeves are long enough, which is easily eliminated by their roll-up.
The sweater is beautiful, gray-blue, but it smells creepy. We'll have to wash it. No birok. After things from branded stores Ali the impression of this product is not very.
I loved it. It's super good quality. I recommend it.
Namana) my height is about 155, weight 43, parameters from top to bottom 80/65/87