SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of TheVoguePoint (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://thevoguepoint.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The swimsuit itself is beautiful, but the cup is oooochen small, the melting is low
I wear m took L, in the chest is small, upset
The store canceled the delivery. said lost the goods! offered to return the money. i ordered to re-see this time will send out whether?!
Threads are curves, the lining on the chest is slightly bulging. For its price, probably, the quality is suitable. Let us see what happens when wear it
Same as in the photo, same quality, good fabric, comfortable and perfect color!
Odličan kvalitet, brza dostava, sve preporuke za ovaj kupaći. Veličina L
Ожидала конечно чуть большего. Но цена говорит за себя. Пришёл быстро за 3 недели
Good quality, I buy 2 times from this company. Always fast and tracked. Ordered 23.11.21 received 7.12.21. Thank you
The quality is excellent, dense textured fabric, sits perfectly!
It's beautiful but one size more girl, I ship too fast
It was necessary to take a larger size. Took for 216 rubles. + Shipping 250:/ In general, norms
Laces are not like in the photo, and so good in appearance and on the fabric cool, the goods came for a week
In the picture of lacing, others and panties can be higher, these can not be, direct landing otherwise will be topped in front! In general, not bad quality and material, came for a week
For its price, a cool white swimsuit. In Mo came in 10 days.
A good swimsuit, fully corresponds to the description, came in 2,5 weeks
Regards, I live in Chile, I received my purchase in perfect condition. The arrival delayed a short time, I'm happy and grateful. Everything more than good, the products are precious and of great quality. I recommend 100% to the store, they are too responsible, all excellent. Congratulations to the store for responding and complying with what was offered.
At 75c, the size of S was very small, but I suspected it. Panties are quite low. Material excellent seams even
The fabric is very good, the color is sooooo beautiful. The only negative is the understated melting for this I take one star. Delivery two weeks to Samara
Swimsuit is good. Delivery is very bad. Promised delivery in 14 days. In fact, the delivery is almost 2 months. The courier service does not manage to lie all the time and there is no clarity about the delivery. It is a pity but the evaluation reduced only because of delivery. People do not choose delivery by courier.