SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of TheVoguePoint (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://thevoguepoint.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Cute but too small for me being a one size fits all, and the material I don't really like though is still loyal to the picture
I'm incredibly grateful to the store for the feedback. The Russian Post sent a parcel, and I needed information from the seller, and he almost immediately contacted me and sent everything that was needed. The blouse itself is just lovely, I do not get out of it. Quality is good, looks the same as in the photo. Definitely I will order from the seller more: blouses super, and a man-Spirit
SMELT AMAZINGGGGG I LOVED THE LEMON SCENT!!! the quality was so good!! super comfy. OBSESSED and would recommend!!!
Perfectly. Thank you for the gift!!!
Cute, but with more big breasts look not particularly
4/22, 4/29 (Seoul) first purchase events make cheap buy think quicker come with surprised Oh! Strange smell the let even there is no and best of all fit for so pretty and more. Led hand light cover tail also heard in mind. Women for Women ocean threshold ㅎ ㅎ S-dry s up to you! Light from about 7cm Bottom up coming millet, button part, dark button yes!!
More beautiful than pictures to 얗 tools to complete this look life machine 됫 negative
Khaki color no and just used in white black. Summer is the Sky Sky material no and lining slightly top quality top quality bundle bundle? Coated slightly old grunge material light summer end more wool suggests. Shipping is fast. Dual led some jump and received as
Cute!!! Fu Fu quailty party of Tan unpick and take ぷはさいずがちいさめです
Everything is super!! It came as in the picture, I'm lazy to photo but in general norms!
didn’t know there are two faces but not disappointed!! really cute and the cut is pretty!!
Lacing can become もて'm the pinkish purple intention was repellent and, shaken to Crossbones vase-tan is the, りょう had better can be shush, かわいかっ!
Fully correspond to the description, the daughter is happy
Pictures for groom equally AO ㅓ very comeliness ㅜ Nasi is some's no long data performance ㅊ performance ㅊ