We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
|Location||*Estimated Shipping Time|
|United States||10-30 Business days|
|Canada, Europe||10-30 Business days|
|Australia, New Zealand||10-30 Business days|
|Central & South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I like it
Thank you מאד satisfied
The shoes are cute. I ordered black and white. At its 37 ordered 38, black is very small (at 35-36 size), and white is just right. On the same and other on the label is indicated 38 size.
I have already ordered, and this pair is for a friend so much she loved. Very fast delivery. Thank you store.
Norms shoes. Not the theater, of course, but for the village it is.
I am very satisfied with my order, shoe very comfortable, keep feet warm, I am really good with and delivery as expected very fast. Thanks to the store.
Delivery arrived within two weeks. Comfortable shoe. Correct size. Maybe I'll order again.
It's fast boots really good ובול made to measure recommend for everyone
They have arrived early, they look very good, comfortable and warm, we will see result in the snow. The store answers quickly. I recommend them.
They are beautiful of good quality, they are soft, thanks to the store, I recommend
Conform to the image, see wear, comfortable with a size u on it,
Those are by far the best shoes I could get in my opinion this is the second time in buying this for the first bear went through two winters and a stone to get a new pair they’re so comfortable the store is really nice and a good guy to deal with and the boots a silky and just as described the warm I didn’t try them in the rain those new ones but the previous ones were not so waterproof but it was snowing at the time so there’s a really comfortable and the price is priceless as we say go first and get it.
*** Eye with store is a METIROSO and is TAFADOR ** My foot is 22.5cm and I ordered the size for a foot of 23. When the boot comes, I'm small. I measure inside and measure 22 cm alone. I claim to the seller and you don't want to take over. I open dispute where the seller accepts the return of the products assuming the return and refund expenses of the item. When I inform the seller of the return expenses, you refuse to pay.
It's a poor quality article.