SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of TheVoguePoint (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://thevoguepoint.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Free Worldwide Shipping 
Very comfortable snd elegant. Recommended!
39 size fit for foot length 24,5-25 cm soft top, mesh, stretched to complete 10.
Shoes very comfortable But have to ask another number. I wear number 38 and asked me number 39 as they are very fair.
Cute shoes matching the description and comfortable. Hope durino
Super comfortable
Dazzling וממש comfort
Top quality
Excellent Product!!! All mai is that the size is one size bigger; Should order one size smaller. Pero going to buy another pair in my correct, because it is very good furniture product.
Hermosaas and very comodaas love me!
Very good perfect.
Well proud table size store. J got scared d be too-l narrow car j' have the feet wide: so j took one size above what conseillait salesman and shot they are a little too large. Tant pis for me
Fearing that sandals malomeryat, ordered his 38 size (24,5 cm)-40 size (25 cm) size table store. But they were great to me in length more than on the floor and in the same volume, etc. have a narrow leg. They are more suitable for wide full foot. But my mother went perfectly, it has 39 size. Currently perezakazala 2 size smaller 38 size (24 cm)!
Supercómodos and fresh. Ideal for summer.
Sandálky sú super :) ďakujem :)
Size measured by centimeters foot. It fits perfectly.
Came in for 2 weeks. Thank you! Go size in size. I ordered 41. Foot length 25,5 cm. Everything is fine. Rather fit on a full leg, but the laces did their job!! Everything is convenient, well, thank you!!! The smell is present, I hope after the socks will fade.
Very comfortable I love thank you
Very good product I recommend