SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of TheVoguePoint (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://thevoguepoint.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Top
Very cool top. Light and stretches, good quality only delivery is long, to the Omsk region came in a month with what
Very nice!!! Came with a small black spot that in the end? Like? Washed and with a little sticking threads but it's uncritical
Very satisfied
Not very fit in size, it turned out to be too big, and otherwise a good top, the material is pleasant
Comfortable, good T-shirt, lace good
The topic is very cute, came in 5 weeks, the quality is not bad, but there are protruding threads, the material stretches very well. On my XS is a little too big
Top chic!! I came quickly enough, before the deadline. A little shines, but nothing. Very pleasant to the body, in the straps slightly bolshevat. In general, top Wow, thanks!)
T-shirt made of dense fabric, pleasant to the body but slightly wide
Topic good tight, threads do not stick out True to size XS slightly larger
came a lot earlier than the eztimated date and it looks exact to pic! wld buy again
The topic of quality is good, it seems that everything is super, but there are significant shortcomings. The topic is sewn too close to the armpits because of which the folds are thrown into the eyes. There are only two ways out: or walk like this, or constantly correct it. Also, the top shines through, but for me it's not a huge minus. There are also a couple of strings, but they can be removed. Would I order this top, knowing what it will be like? Yes. So I do not regret anything :)
Daughters 12 years old approached, well stretches, not cotton, synthetic thread
The parcel passed quickly, the top of excellent quality, the size perfectly approached.
Top beautiful. Very well stretches.
I did not expect such a dense and thick enough fabric for the top and so norms, but expected better, nevertheless I recommend to buy ️️
The topic is slightly large on parameters 170 89/59/93
It came quickly very much!! I like everything, very pleasant to the body
Cute, only a little thread stick out
Cool top, very slightly shines through, and so it is quite dense .. waist-62, girth of chest-87, at the waist sits freely.
i thought it was going to be tacky but the material is so gorgeous and soft its stretchy and the lace is prettier in person kind of a thin sweater type material
Rocking is good, the threads stick out on the straps, they are better to tie and not cut! Does not smell, does not shine through, stretches very well, does not prick, super soft and cute!
The material is pleasant, a little shines through, so I wear it with a bra. The size approached the OG ~ 70. In general 10/10
The fabric can be very stretched, so it will fit many sizes. My sizes: chest girth-83, waist-62
The goods came whole, sewn neatly, in some places the threads stick out. Sits perfectly a little bit colitis. The fabric slightly shines through. But not despite this top I really like. I bought for a height of 165 cm. I advise you to buy too. I did not communicate with the store. And yes it came 11 days earlier, I'm delighted!! (♡'▽'♡Is)