SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of TheVoguePoint (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://thevoguepoint.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Very convenient, it stretches well, does not shine through
Very good top, stretches probably to size XL, I liked
Cool top, stretches, but a little tickle when worn
Very good quality, looks cute
Top awesome. First thought he would be great because the fabric is very strong stretch, but not everything is fine. Shopping happy
the shirt is very cute and the fabric is good quality!
Nice tops especially for the price. Of course many thread stuck but cut off and no problem!
Blouse wonderful, arrived within 16 days to Kaliningrad. A little thread and have little smell. Nice body, a little shine. SIZE About s-m. My options: bust 90, waist 70
It is cute, but I have wider shoulders and smaller boobs, so it looks a little bit awkward on me. Its really comfortable however, and the lace trim details are cute.
As same as the picture, but suggest to take one size smaller than your? Because the fabric good stretch
Very many threads
A good topic, good stretch, so you can get smaller.
Well received like any photo-made but cons I knew received in about 2 months if not a very good and nice fabric
Top arrived in good condition, nice fabric and fits well! :)
Ok
Good top, a couple of threads, but it did. A little big, but fits well. Very little shine.
Bothered that only one size was, but still ordered. Thank gods approached, on my мке sitting like normal. Fabric for me was very pleasant to the touch, wear is nice. In a couple of places thread stick, but it seems normal, just cut and all. With other orders Peter for three and a half weeks reached.
arrived to australia in 27 days. looks okay for the price. it’s abit bigger than i thought and feels abit scratchy but it’s stretchy and not see through. it’s the quality of the price ur paying so i cant complain much. was packaged well and not damaged at all
To short for me. It’s the length of a bra for me
Super comfortable and nice
The material is quite nice, the shirts is exquisite
Top is very good, fabric soft, stretch. It's for 13 days, size s my little bolshevat straps, but nothing.
v cute!! just a bit weirdly fitting around the collarbone but its really nice !!
Wonderful top, advise. The height is 160 perfect fit!!!! (≧◡≦)♡
Soft comfortable cotton material and accurate to the picture.