We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
|Location||*Estimated Shipping Time|
|United States||10-30 Business days|
|Canada, Europe||10-30 Business days|
|Australia, New Zealand||10-30 Business days|
|Central & South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Perfeitaaaaaa! loved! Am in love my boots! Super fast, arrived 14 days before in Brazil!
Beautiful and super comfortable!
Perfect, exactly as the announcement and the quality is flawless, already bought 3, one of each color. Super recommend!
perfect fit! love the little cushion on the heel feels like im wearing airmax lol thank you!!!
Unfortunately size corresponds to the table. Boots malomerki.
Very cute and comfortable, they loved.
Very good product. Excellent quality
Top quality comfort very longer 3 invited
Beautiful and comfortable, look just like in the pictures
Fast shipping!!! Really light and comfortable, I got size 8, but in Canadian/USA I use size 9.
Suck it. Although perhaps not optimal in comfort
Loved wonderful, want other sure
Shoes comfort ומהממות thanks to the store top quality
Size, price, quality workmanship and lead time as most meets requirements. Recommend.
love my boots
Boots are pretty, comfortable, light, but 41R with a thin toe
Nice shoes! Light and warm! How long I will wear it is not clear
Very good but not tried yet in the snow, I hope they will be very warm and waterproof
Ok thank you perfect
Boots are beautiful. Thank you to the store for the fast delivery.
exactly as the photo very beautiful and warm totally satisfied recommended