We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
|Location||*Estimated Shipping Time|
|United States||10-30 Business days|
|Canada, Europe||10-30 Business days|
|Australia, New Zealand||10-30 Business days|
|Central & South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
I have an N. 38 and I ordered 39.. A little fair
Thank you, good boots. Size 41 Chinese is suitable for 39-40 (small) European.
Fast shipping. Nice according to description. Order one more number.
They are very warm they have little sheep are very comfortable
It is equal to the photo, although the color is not white, rather a broken white, but they are pretty. I spend a 38 on boots and asked for one more number so I could put them on with a fat, perfect sock.
Delivery slightly more than 1 month. To St. Petersburg. Finally fit the size. This is the second order. The first were not enough. As a result, at 37 Russian size perfectly fit the size 7.5. There was a small stock on the sock. But without a sock on the leg do not hang out. Very comfortable and warm shoes. Consider when choosing that boots are small.
Very good very good and they are nice and the color Daniel is good
They are comfortable, warm and pretty but they calm a little with the rain they are not waterproof and I expressly bought them for cold rain and snow, it's a shame for a 38 Spanish I ordered a 39 and the size goes well.
Thank you came very quickly cool as in the photo I liked the child
Excellent product. Same as the description.
Small size, take 1 size above
Warm up and look good. The 8th for a 39 in Spain great.
They're very comfortable, the only thing to ask for one size more, I use a 37 and they're fair to me. I recommend.
Malomeryat, took a larger size and still small, and still slippery (
Shoes are very comfortable and warm. Quality oceniam as very good. The only problem is it that zamawiałam beige, and future black.
Comfortable, cute, warm boots. The order was delivered to Voronezh for a little less than a month. Product and store recommend!
He's arrived sooner than expected. Very comfortable, warm and weigh nothing!
Great product. I loved them!
Great looking! I asked for a size more than mine and they fit perfect.✌️
The dimensional grid is generally incorrect. Take 2 sizes larger than at least from your initial. At the girl 37, bought 38. Butt as much as possible. Decided to sell, as it is impossible to walk. Sorry, and the girl really liked. There are no complaints about quality. Sewn tight. The only fur climbing.
Everything is fine
Very beautiful thank you very much
Cool shoes, light came up perfectly