SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of TheVoguePoint (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://thevoguepoint.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Cardigan gorgeous, soft, beautiful, made well. Color as the picture
I liked the cardigan, it stretches well, on my parameter100-80-100 sat not bad, not like on the model, but I like it. very soft and cozy. Recommend.
Cardigan Delivery: 39 days My review: very soft, fluffy cardigan lavender color. The fabric is soft, pleasant to the body, stretches. Sits comfortably, movements do not fetter. Sewing things quality. The cardigan is very warm. All the buttons are in place, there are no unpleasant smells. Reviews of things with AliExpress Sign up.✅ @ Mari_express
Кардиган отличный,ткань мягкая,приятная к телу.На рост 172см сел хорошо,по рукавам и длине.Цвет соответствует описанию.
Cardigan chic, very soft and pleasant, taut. I really liked it, it is sewn well to the touch pleasant. The store has it in one size but in seven colors. On the growth of 1 m. 63 cm OG 86 From 75 About 99 I sat down perfectly. It looks expensive and stylish. This is not the first cool thing bought from this seller. I advise everyone. My Instagram @ ksrnia_gold _ _
На фото выглядит много лучше. Цвет отличается, в реальности желтит. Вязка плотнее, чем на фото.
Excellent, well connected, without threads and smell. More reviews in Insta @ bezruchko_l
Cardigan liked Quality is good It is different from the store's photo, but I even like this one better☺& Middot; Very soft, warm Goes in one size On my 85/60/90 height 166 sat well sleeve not short Valeri_look_ali
Delivery month. Has a light milk shade.
Кардиган отличный !! Оооооочень тёплый, мягкий, не колется, не оставляет шерсть на одежде! Великолепный товар! Советую!!! На рост 170 , вес 45 подошёл практически идеально, рукава не короткие, длина до бедра , хотелось бы чуть длиннее, но это уже придирки)) в общем, продавца рекомендую!))
Quality is good, quickly came. The color is pleasant very, slightly different from the picture
Cardigan came of good quality, without any defects. The size approached. I advise you to buy))
Soft, pleasant
A good warm cardigan, the size matches, but the color did not like a little, in fact the jelly than in the photo. Very soft and pleasant to the body. I will wear
Cardigan Super! Soft and pleasant to the body, warm and the color is excellent! I hope after washing does not roll down
The quality of the sweater was pleasant, soft pleasant to the body. On the growth of 175 sleeves are short, but nothing terrible in this, you can raise. The jacket itself sits well. I did not communicate with the store.
Not really. If I saw this product live, I would not buy
Very beautiful and pleasant to the body cardigan! I recommend to buy! Thank you very much
Perfectly approached 46 size small oversize. The cardigan was very dense and warm. I'm very happy. Delivery to Postamat is very fast.
Kardigan is like you, greenhouse. Woven wool on not Taka yak in the photo, in the photo in 'front of the beach and the woven acrylic. Keep your friend down. The smell of the fabric, the sound of the Pran Pran and the viturvani on the courtyard of the smell is unpretentious.
очень приятный на ощупь кардиган, аккуратно сшит, акрил
Very very fast delivery, 12 days. The quality is very good, soft, pleasant to the touch. Thank you very much I'm happy with the order for all 100%
Cardigan is just gorgeous. There are no sticking threads, the seams are even, very soft and pleasant to the body. On the size of 40-42 came up perfectly, sat down like a light oversize. Very satisfied with the purchase. I did not communicate with the store.
Great cardigan! Soft, pleasant to the touch, the lines are even, the threads do not stick out. Came without flaws. It was about 2 weeks before Yekaterinburg.
Came in relatively fast. Goods quality) I will wear!