SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of TheVoguePoint (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://thevoguepoint.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Article compliant and very sweet I kiff and thank you for the little gifts :)
Very beautiful red color! Sweater really liked! On the European 36-38 size and height 160 all is well, the length of the sleeve is just right! Thank u!
As no clip also ざわりがよすぎてかわいい's with tofu. The out of the and the moment the said if clean ぜんぜん-Mon's don't.
Soft, bright, pleasant to the body. I did not wash, there is no foreign smell. My size is 46, height is 1,60 m. Sleeves are slightly short cm. At 5. to a full size.
I ordered two. One is perfect but the second is too short
I liked it very much, so silky, pleasant to the body!
Rapture chervonia colir. The light is dense. M 'Yaki.
Gemayella but her sleeves are not long
Everything perfect, and with a little gift for the hair, thank you very much to the store
Soft, heavy, looks beautiful from the minuses terrible smell of short sleeves (my height is 160 cm) and 100% synthetics. Wear will) delivery more than a month to Ukraine Kharkov ordered 11.11 came 16.12
Superb sweater, very soft. A little short for my taste .. Too bad there is no label regarding the material, maintenance etc.
Ткань просто невероятно мягкая, очень приятная на ощупь ,жаль только цвет не такой как на картинке больше розовый нежели бежевый,но все равно она очень уж красивая и удобная !!!
Corresponds to 100%, unrealistically soft and gentle sweater!! Recommend!
свитер пришел, очень мягкий, красивый, очень понравился.большое спасибо продавцу!!!❤️
Sweater soft cloud :) sleeve three quarters, the neck fits well on the neck. The sweater is light as Pushok. On og-93 and ot-73 sat perfectly. Thank you for the gift!
The jacket is gentle of all that wore, excellent
Color מהממם, soft and cosy, but out of שהמידה small
Very satisfied with the purchase! On height 162, weight 53 is ideal. the delivery was within 12 days. the store recommends!
100% как на фото и цвет и очень мягкая. довольна покупкой
A good jacket, I will order another color, warm, color as in the photo
Thank you very much for the sweater, very soft and cozy, the goods came in 2 weeks, special thanks for the gift.
This is the second sweater. First white. I liked it very much. It's red now. I think it's bigger than that. Chic straight.
Pretty rug, soft and fluffy. Thank you store.
It is chic) soft, gentle, heavy. Analogs in stores in quality saw worse, and the price is higher. This sweater is just mmm) plus as a gift the store put a nice rubber band) nice) I recommend) and the goods, and the seller
Очень хороший свитер, точно как на фото. Мягкий, пушистый. Довольно темный болотный цвет. Доставка быстрая. Продавцу спасибо и пять звезд.