SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of TheVoguePoint (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://thevoguepoint.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
The sweater is wonderful. I recommend it to everyone. I'll order it in green. Thank you for gifts
Cool soft, fluffy, bright, the length of the norms, and the sleeves are short
The sweater is very cool: beautiful, soft, fluffy, warm, very pleasant to the body. The size approached perfectly, my parameters: chest volume 95 cm, waist 77 cm, height 158 cm, size according to Ukrainian standards 44-46. Delivered very quickly-in 10 days. I am very happy with the purchase and service! Seller and recommend!
This is the best buy on AliExpress! The sweater is very cool, I liked it very much. Soft and fluffy, like a kitten, warm, beautiful, quality, to the body is very pleasant! On my native size 44-46, according to Ukrainian standards, height 158 cm, weight 65 kg, approached perfectly! The color is bright as in the photo. Delivery is very fast, the order arrived in 10 days! Thank you very much to the store, I recommend to all the store and the goods! You will be satisfied!
Sweater. I came to Toch in Toch as in the photo of the store, even the coloring. The material is soft, gentle. I'm delighted.
Това соответствует описанию, очень мягкий и теплый. Единственное, хотелось бы рукав чуть длиннее, немного непривычно. Доставка очень быстрая
The sweater is very soft, pleasant on the body, do not want to shoot, thanks to the store. As a gift there was a rubber, Nice, in my 46 and long hands, came up perfectly. Has reached in 2 weeks in the Moscow region.
Delivery to Kaliningrad is less than a month, the track was tracked. The quality is good, there is no smell. Recommend.
The sweater is chic, the color is bright, fluffy, I'll order it. Thanks store
Jacket class, I order from the same second in a different color. Recommend
Svidka reviews, track reviews. On the dotik TA to Thil Duge soft woven. Pre-War)
The sweater is the same as in the store's description! Soft and fluffy, felt weight. On the 42nd Russian size and height of 158 cm sat just. The parcel came quickly (ordered 17.10. The post office in Izhevsk was 29.10., but received only 02.11.), tracked all the way. There is a smell, but I think it will soon fade. Product and seller recommend! And yes! Processes gave birth to a small gift-an elastic band for hair, very nice!
I really liked the goods. Thank you to the store for the gift to everyone I advise the sweater
The goods came quickly, everyone is satisfied, there are no complaints. Awesome sweater, very soft. Sleeves are short, but for me it does not matter. Looks super, thank you very much☺
Свитер обалденный! МОхнатый, приятный. Не толстый, горловина и рукава двойные. Конечно не мохер синтетика, но все равно классный.
I came with a smell, but it's not scary.
заказ пришёл за 12дней, свитер очень классный, мягкий, пушистый, тянется, на мой рост 157см и вес 60кг самое то, я очень довольна покупкой
Labiausiai tiks: S, M, L dydžiams. Rankovės neilgos. Medžiaga švelni, tampri.
Very soft and warm. Only sleeves three quarters.
Very soft and as bright in life color. The store put a rubber band as a gift. Very satisfied with the sweater.
Great product, just like the photo worth spending the money!
Insanely soft, all as in the photo, the size approached
The blouse is just lovely! The store is very decent and attentive! 5 star!!!
Sweater Super, thanks) in Moscow came for 2-3 weeks)
A beautiful sweater, soft, warm, fluffy, but more like an angora, the color is saturated. Thank you store! Buy, you will not regret! Small gift from the seller, thank you, very nice