SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of TheVoguePoint (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://thevoguepoint.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
She's great! Thank you
Lovely jumper. The quality is excellent. Everything corresponds to the description. Delivery 2 weeks, even earlier for a week than stated. I wear S, I also ordered s. Sits freely, not a strong over-as she wanted✨
Super. Thank you. Recommend.
Awesome sweater, quality! Sleeves for height 168 excellent
Great jumper! But the material rolls a little. If there is a machine that collects pellets-then there are no problems.
свитер бомбический, смотрится супер, мягкий, на 46 идеально.
Very good quality! For this money-everything is chic
The jacket is cool, pleasant to the body, just like in the picture, bought for 1195r, on the growth of 169 took M-ku. The parcel came for a month.
Cool jacket, quality at first glance is very good. I hope, when washing will not spoil and in the sock, too, will not fail))) the thread does not stick out anywhere, there is no specific smell. Packing is great! It should be said that the delivery to Moscow (in Postamat) was quite fast, came even before the planned deadline, and this is taking into account the sale of 11.11 and the pre year On the growth of 162 took the size of M, so that the jacket sat freer, and was not mistaken) I put a firm five!
Very good sweater! Quite corresponds to the description! I was pleased!!
Джемпер понравился, описание точное, мягкий теплый должен быть. Спасибо продавцу быстро отправили
Koyulass jacket. Already twice washed, no pellets, the color holds. The size approached 52 RF, not in obtyag. I'm happy. Delivery about 2-3 weeks to Moscow.
A good sweater, took S at its 44, the sleeves are short, and so everything is fine, did not want too wide. The quality is very soft, pleasant, there are no jambs in the form of curves!
Super Super blouse, very pleasant to the body. Fully corresponds to the description, as in the photo
Pretty very sweater. Took L on the parameters 171 97/78/110 looks like an oversea, but the sleeves are not long back to back. My hands are long. And the length of the groin does not cover short. And looks bad. Quality is good. Soft very much.
I liked the jacket, on the volume of the chest 88, took S, sat down as it should, slightly freely, not as a bag. Composition 50/50 Coton/polyester.
Very good jacket, good quality, dense, bright pattern. Og 85, height 160, sat down well, freely, not big.
Everything is fine! Thank you!
The quality is very good, I did not even expect it. Recommend
Very soft and beautiful!
Все отлично , xl прям over over , хотела очень свободный , по длине отлично
стОит брать! отличное качество, хороший пошив, на свой 44-46 взяла М, при росте 164 рукава на месте, но если хотите что сидела как на модели- надо брать на размер больше
Excellent quality. Even surprisingly, everything is sewn, the threads do not stick out. delivery is fast. I recommend the store!
Nice sweater! Soft, fairly dense, for winter. Elegant, attracts attention. Washed on the program wool-everything is fine, did not sit down, did not stretch. My size is 46, took M.
Pleasant Touch, the color matches the photo. On the growth of 172 sleeves back to back, it would be possible to take a little more size.