SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of TheVoguePoint (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://thevoguepoint.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
On its Xs-s, the usual size took M to sit more freely, everything was possible! I'm happy, the quality is good. Delivered fast
Perfect sweater. Quality. Delivery is less than 2 weeks. Recommend!
Very cool sweater, on my parameters 97,75,100 perfect, autumn soft
Quality on RUS 50, height 171, XL-ideal. Plus, I have wide shoulders, the jacket does not emphasize them, but due to the lowered seam, the shoulders do not seem to be granomic. Came the parcel +/-for a week in the Belgorod region. Photo is not Ahti, took an ambulance .... I wear with jeans, it looks very good. I put on already three times, there are no complaints. Not hot, very soft
размер s , мои параметры 88- 65-90, рост 164 , качество отличное
Cool jumper, pleasant to the body. Took the size m, but it was possible and S. Looks a little like an oversize
Very good, I wear 44 size, m sat perfectly, moderately free. My parameters height 164, bust 94, hip 95 cm. Composition 50 cotton, 50 PE. Recommend.
The jacket is soft, dense knitting. Style oversize. Came quickly, the Russian Post brought home by courier. The photo is not steamed! I recommend for purchase.
Sweater really liked, the quality is good, dense. On the growth of 168, 88/67/90 took S, the sleeves are not short. Came 5 days before the issue point.
Very fast delivery to door
Nice sweater. Soft, warm, quality. At its 44-46 "s" sat perfectly. The length of the sleeve is good.
супер быстро, 11 дней доставка до севера!!! качество хорошее, плотный свитерок.
Great I like it
This is the fastest delivery with Ali)))) At its 42-44 ordered M, sits straight oversize, I needed so, height 154. The quality is excellent, soft, cozy.
Matching Description. Fast shipping.
Very good quality. On the height of 158 cm,, weight 60 kg took S. Sits freely, well, naturally and originally in relation to the picture.
Очень классная кофта. Пришла за 6 дней в Новосибирск. Материл 50/50 хлопок/полиестр. На размер 86/64/98 рост 174 размер S сел идеально, смотрится как лёгкий оверсайз.Кофточка плотная, тёплая, к телу очень приятна, Заказывала за 1115 со с промокодом алиекспресс на 300₽. Рекомендую!
The quality is very good, soft and pleasant to the body, written-50% cotton for 50% polyester. I ordered the size S for parameters 83/61/88, height 178 cm, in the sleeves a little short, but sits like an ideal oversize. Came very quickly to Moscow! Very satisfied with the purchase!
Super, as in the photo. The quality is very good
The order came in a week in Moscow. the courier brought home, warned in an hour, uncomfortable, but was at home. I have 175 cm height, chest 95, waist 75. Ordered L to be an oversize, the store recommended m, but then would not be like on the model. The quality is pleasant, soft, there is a possibility that after washing all the puffs will come out. Washing is delicate. Composition 50 cotton, 50 acrylic. In general, good, but there is a nuance, the line in the middle is low because of this it seems that the chest is lower than they have) the model, too, but,
I came to Smolensk for 6 days. Perfect sweater for autumn. Pleasant to the body and warm. I did not regret what I ordered.
The purchase is very satisfied. Order in St. Petersburg came very quickly. Pleasant soft fabric. Neat sewing. Wide, but along the length of the sleeve and on the shoulders size s. I'm very happy! There was no need to communicate with the store.
Hi there. Bought for 1076 rubles with all discounts. Delivery is free and very fast, the courier came home. Packing whole. The jacket liked, soft, very pleasant. The quality is excellent. But it's very strange. On its parameters og 95 about 110 growth 160 took the size of L. It's great for me, but it's great. It is not clear what size to take.
Quality is good, I wear 48-50 ordered M, a little loose, but the model is beautiful
All is well, thank you. Recommend