We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
|Location||*Estimated Shipping Time|
|United States||10-30 Business days|
|Canada, Europe||10-30 Business days|
|Australia, New Zealand||10-30 Business days|
|Central & South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
We do not issue the refund if:
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Nice, but size runs small.
item as described. order 2 sizes up if you need allowance.
Good Quality. comfy.
very light and good quality
The boots comfort and beautiful Thank you very familiar מממליץ buy everyone in Israel ובעולם all the boots are comfort ומתאימות per foot
Good quality but the size is too small
It was amazing! i thought it would take longer but came in 2 weeks, amazing fit and are so soft, definitely recommend! :)
SUPER TRANSACTION: (1) 20 days to the US; (2) well-made, warm, and extremely comfortable boots; (3) item matches the photos and description; and (4) safe and secure combined shipping. P.S. If/when side zippers are or become balky, rub the side of a graphite pencil on the closed zipper and this should ease its movement.
very warm and comfortable
Love this boots , perfectly time for winter .
They are so cute and comfortable, I wear them everywhere.
Thank you. Excellent.
Shipping is tracked. Malomerit for 1 or even 2 sizes. 25,5 goes to 38-39 Russian, with a margin under the sock warm. Soft, warm. At minus 10 hour walks-legs are warm. Unusual lightning on the right side, not convenient. The heel seems to fail. But in general, comfortable. Recommend.
A bit tight for me but I love it. I’ll probably order one size larger next time.
Arrived very fast and the product is great!
Order came! Really malomerki, but I will find a way out. Thank you very much.
It’s soft and comfortable I hope it doesn’t get bad quickly other than that I recommend the boots and the store
comfy, thanks seler
Very nice . 100% recommended