SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of TheVoguePoint (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://thevoguepoint.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Sweatshirt bomb, warm, soft, super
Very soft and fluffy to the touch, pleasant when wearing, I took two sizes larger than mine, TK wanted the sweatshirt to sit more freely (sign up for T.
I took on m size XL that would be straight oversize, very warm and soft, I will not freeze in winter)
Pororo Eagle Popeye Eagle cuddly!! Working day for advanced smell impossibly used to wash do not curled oh oh
Hoodie cool! Light, but very warm
Very cool sweatshirt, I advise everyone))) on the growth of 150 Xs perfectly suited!
I'm delighted! It is soft and very well made! Warm and pleasant
The sweatshirt is just a top, it's the best embodiment of reality, all that is indicated and shown is really true. Thank you very much, I wear it with great pleasure❤
Full of Nonsense, synthetics and generally not that in the photo, the lining inside should be white, but it's not, even the color does not match, pale
Perfect sweater very cozy and warm it corresponds well to the photos I took a size above for an oversize style I love!
It came quickly, packed qualitatively, the goods correspond to the description, the store sent quickly, in general 5 stars, I advise you to order from him.
In principle, it's not even bad, but it came So crumpled that I did not like it at first, but then ironed and like norms. It came for a month plus minus. I did not communicate with the store.
The item is compliant it is just incredible, very thick and good quality. I recommend to 1000%!
Sweatshirt cool!! Came for 11 days, threads do not stick out qualitatively stitched, warm, on fleece, I advise, the store is good!!
Ordered 28.06, received 13.07 Took in the size of M on its XS/s, slightly short, as for me, the hood is small for a sweater. There are no questions about quality. Threads do not stick out, sewn neatly. There was a smell, washed and still smells of sweaters is not pleasant, I hope the smell after the second wash will disappear. Very warm. Recommend
Soft. I ordered the size L based on reviews, height 163, weight 60. Sits Tyk in the rear, take the largest size on the oversize.