SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of TheVoguePoint (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://thevoguepoint.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Hoodie is not bad, the fabric could be better, and so I advise!
felt kind of cheap, but you get what you pay for.
Warm jacket, liked
Correct material, a little light but good Super beautiful drawing
It looks exactly like the picture the design is kinda slimy sort of it’s not much but probably wash it good before wearing
Hoodie is very thin, suitable for spring/summer. It came faster than the deadline. With print need to be dipped, can crack
I took L for me a little big but not much, as a good one, everything arranged
Washing the painting will not think
Very cute. Not super thick. More on the thin side. Afraid to wash it though. The design is the type of material to crack if washed. Got a large for my boyfriend. He’s 6”2 and usually a medium. The pocket is tight! Got a XL for myself. I’m 5”2. I wanted an oversize look. Fits comfortably and goes down to mid thigh area. Took about 2 weeks to get to California.
The jacket is super warm and soft
qualité un peu décevante et taille petit mais bon produit dans l'ensemble
Yeah, and the sweatshirt is good quality. Stamping is a plastic sticker, the rest is all good
Everything is cool, I can not say anything wrong!!
M that you don't with me later go with the intrigue and I would like to know if possible send me the quote and
Come in under 3 weeks i am UK size 14 / 16 and it fits fine still even a little big still and fits as it should
Cool a lot
tutto perfetto spedizione veloce❤️❤️❤️
A little thin, but still good
Chii ょっとくさいけどねだんそうおう, きじ is kinda やすっぽい. うすく is not.
The sweatshirt came faster than expected and has a very good quality it is indeed somewhat thin but holds still lovely warm and is comfortable soft. How to my photo can see he looks exactly like described
It came quickly, the quality is 7 out of 10, but however for such a cost of another and did not expect. If you want to sit freely, take the largest size)
Очень классная толстовка
cute hoodie could be better but for the price it’s acceptable:)