SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of TheVoguePoint (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://thevoguepoint.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Ткань приятная к телу. На ог 92 размер свободный, но не смотрится большим.
Quality leaves much to be desired for such money. Synthetic Terry, pricked. In the yarn of the thread, some white hard, and I have m spot oil turned out (or it's again threads of another color hit the yarn and looks terrible). From the wrong side, everything in the threads of torochayh-I do not advise cutting, as the sweater can dissolve. For such money in HM, you can buy something more pleasant. But not pictures look fashionable, stylish, youth.
Свитер бомба честно говоря
Super sweater! You could even take a smaller size, but it's also excellent) the seams are neat, nothing is electrified and not pricked, it's warm enough
The jumper is just super! Very nice quality, as if there is a wool, a little pricked. I took L, sat down freely, as I wanted
Very good, but I thought it would be longer.
Slightly pricked, but it is supposed to be worn on a T-shirt/top, so it does not irritate.
Warm sweater, synthetic, electrified
Прекрасный свитер, как на картинке, сидит отлично.
Soft, warm, good length, a little deep neckline, but it's not scary. The parcel went 2,5 months
On its parameters 89/69:90 ordered the size S. good quality goods. There was no smell. Under the bottom will need to wear a T-shirt. I did not communicate with the store.
Очень хороший свитер! По качеству с добавлением шерсти, все аккуратно сшито, смотрится отлично. Большемерит, оверсайз. Доставка была около месяца.
Very soft jumper, pleasant to the body. on the height of 178 cm, rukova is not short.
The quality is good, very pleasant to the body and soft. Came without a MD, but there are no practical differences.
Personally, I liked the sweater. It is soft, not pricked. Shipping fast. Does not stink, does not electrify. All norms
Satisfied with the order. The cutout is deep, definitely with a T-shirt. I wear M. I ordered s. I sat down like an over.
Хороший мягкий свитер, описанию соответствует.
The sweater is good, but the color is not as "clean" as in the photo. Overall excellent
М на 48-50 русский размер велико, точнее длинный рукава и сама длина изделия. Носить можно, просто лично мне так не комфортно.
Reviews do not lie, the sweater is not thin, warm, stylish, and the price is high, I took the size m
Nice sweater. Corresponds to the description. I did not communicate with the store. Sent fast.
Great half. Soft and cozy. Size L perfectly sat in my Russian 48. And sleeves of decent length. I'm delighted!
Excellent jacket, worth your money, soft and warm, cozy
Happy! I like it! Only need top, too deep cut
Beautiful sweater, soft, slightly wide, sleeves long. I will wear with a shirt, a basic T-shirt or top for it. Tags are not MDF. There was one coil, it was easy to remove it, putting it on the back side.