SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of TheVoguePoint (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://thevoguepoint.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
My long-awaited! Bag fire! Quality fire! Delivery less than a month
Nice handbag. Small. I like what it looks like. Only the lock is uncomfortable, it is difficult to open. For this-1 star.
The bag is just super, the only negative is the long straps that have nowhere to hide
The handbag is beautiful, it came a little crumpled. Stylish. The belt extension as it does not look very good, it is better to wear without it
Glad to buy! The bag surpassed all expectations, the quality is excellent. With the store to communicate. Delivered in 2 weeks.
Bag quality is very good. It came with an extra strap but not sure what is it for.
I'm delighted with this bag. Now my favorite
The long-awaited wonderful handbag. I liked it very much, but still not much on the side crumpled, I hope then will restore the shape. The seams of the even clasp are well closed, inside there are carmlets with a zipper.
The bag came in good condition. The seams are even, the threads do not stick out For such a price, the bag is just excellent, I really liked it. Packed was also good, came two weeks earlier Thanks store
I order the second such handbag! Very beautiful and made well. The white is pretty much painted filling the urea about dark clothes. The accessories for three months of active socks have not lost.
I love it ! Excellent quality, the color is beautiful
Shipping fast. The bag came in perfect condition. I didn't. There is a chemical smell, but not as terrible as some write. I'm sure it will fade. In the rest everything is fine, surprised by what soft leatherette. Beautiful caramel brown. Of course, this is not the quality of genuine leather and so on, but for its price just fine.
very fast delivery! packed ultra good, everything is fine, merci!
The description is accurate, only did not pay attention to the sizes. For me, the handbag is small. the bottom is 25 cm, but the upper part of the bag is narrowed. From here a small capacity. Only the most necessary will enter: keys, glasses, mobile phone, passport. And it's also uncomfortable that there is no pocket on the outside for travel and other small things. Came an order earlier for a week. Packed by 5 ++++: In the pupyrku, inside the package is a volume to save the shape, even the decoration on the bag is wrapped, which would not damage damage damage With the store did not have to communicate: sent quickly, all the way the order was tracked, the seller is reliable, the quality of performance is just excellent. Recommend. I'll watch something bigger with him. And this handbag will be used when you need to take with you only the most necessary.
The bag is excellent, very beautiful, comfortable. I'm sorry. Could not correct.
Good quality for this price. well packed, the shape did not change when delivered. the strap can be further increased. the size for summer is ideal,-not big, and not small.
really nicely delivered. i love the bag and it fits alot of things the only thing i'm not too happy about is the straps.
Good bag, nice color, excellent size. There is a smell, but it's nothing.
The bag came crumpled, although it was packed well, in a cloth bag and inside lay a bag of air. But still crumpled, I do not know if it will straighten over time :( delivery fast in 17 days. But I certainly was very upset, now I do not know if I will wear it at all... only if the bag straightens up with time.
There is an unpleasant smell, a small handbag. In general, the goods are satisfied. Delivered quickly, which is very nice
Handbag is good for your money, delivery is fast. The only negative is the stink, the week hung on the balcony, I'm already walking with her for a month, but still lies the market
Small, the quality is good, sewn neatly