SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of TheVoguePoint (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://thevoguepoint.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Free Worldwide Shipping 
Delivery to Moscow took about 3 weeks, arrived at the point of issue. The handbag looks good, made qualitatively. There is a smell, I hope it will fade. And so, for its price an excellent option)
The bag is very cool! For such money) took during the sale for 890 rubles! Waited a month. Came in the pollen, in the package, inside lay the thing blown, so that the bag did not crumble. But still chuututku) nothing terrible. Roomy! There is an additional strap to make the handle longer. In short, the bag is fire! I'm delighted!
Cute handbag, came well packed, there is a smell, but not strong, I liked
Beautiful, quality bag. Does not look, of course, like of genuine leather, but looks decent. She's milky. It is convenient that a long strap is made due to an additional strap. Arrived well packed.
The goods are delivered quickly, for this price the handbag is good!
A good bag, as in the description, but there is a smell. In a couple of days, I think he'll be gone. Shipping fast. Thank you.
Great bag. Included is an extension cord for the belt. Quality. Matches the picture. It's a whole thing. To Vladivostok arrived in 2.5 weeks
Good quality, curly fabric
The order came in 13 days, a handbag of excellent quality, the color corresponds to the claimed, I advise this store!
Normal
Very cool bag, I recommend, there is a light smell, but I think it will fade out
Cool bag, milky color. Not big and not small, comfortable. I like it better with a short strap. Very quickly came: ordered 24.06, received 5.07. Fastest delivery)
Quality is great and it’s a pretty good dupe. I love the bag! Super spacious too a lot more than you’d think lol. Highly recommend! Came quickly and was packaged well.
I received باسبوعين the trunk is excellent quality and the same exact pictures تجنن
took a while to come in but the quality of the product is amazing! the leather is really soft and I highly recommend! it also comes with a second strap if you wanna wear it as a shoulder bag instead of a crossbody! there are a few dents on the side but they're the type and can go away so I'm not mad, the store also packaged it well to prevent and damage! it's an amazing dupe for the gucci bag just without the gucci logo but other than that it basically looks and feels the same!!! and an incredible price for the quality that you're getting, SUCH A STEALL!!!!
Crumpled, but I hope it will become better after time, the color is milky small, the accessories are good, smooth to the touch, pleasant,
Came quickly, 2 weeks to Moscow. There is a smell, a little crumpled. In the photo, she thought denser, there were traces of jams small, I hope it will straighten.
Great! Arrived in 1 week. Comes with two hanses to change the size. Perfect
The bag is very beautiful, good quality, all locks work, the seams are even. For me, its size is ideal, I wear almost on an ongoing basis. Color Bomb
The bag really has a terrible smell. It was not wrapped in the original packaging as everyone wrote. Just in a bubble bag and fabric. Has a dent where the lock closes
Delivery is slightly less than 3 weeks. The bag is good.
Excellent handbag, well packed, goes in the pollen, inside the package with air) a little crumpled, but it's okay, for such a price. Due to the fact that China has closed the sky for our planes, I have all the things stuck... so the delivery of the month to Moscow
A bag of good quality, small, but roomy. Color ordered white, but it's milky
Cool handbag))
Came a little crumpled on the side, although there was an inflatable package inside. A good bag, but unfortunately you can see that it's not expensive, the accessories are so-so