SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of TheVoguePoint (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://thevoguepoint.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Free Worldwide Shipping 
Cool casual budget handbag. Despite the small size quite roomy. Go now only with her. Little frayed strap, but was included, (or a spare) another, if it can be replaced. Wrote a lot about чудовищном smell, mine does not stink))) during transport hesitated not hurt packed well. Moscow two weeks. Did not communicate with. Goods to buy recommend
Longer strap
Cool Bag
Just don't believe that this ideal thing worth $17! It is perfect! Line perfect, Eco Leather delightful softness, color delight. I love it just. If you want to buy or not, do not think))
It's super cute. A little bit smaller than I thought. The quality isn't bad but I have a feeling it won't last too long.
As the photo, wife happy))
Super Bag, come in 2 weeks
Exquisite bag! Very good quality. Not sure about the colors, green or yellow, choose yellow, the pictures show, that different light, different tone. Well packed with boot. Came very quickly in St. Petersburg.
Loose the BES tra discoloration اغمق of image طالعه on تفاحي وكبيره punctuate اغراضك
Cool~
Buttery soft, no logo as per pictures, i will be ordering in every colour
It all came quickly, 10 days to Moscow, everything you need is placed, there is a second strap, but for which it is not quite clear. Inside one pocket with a zipper, not very deep. Packed perfectly, nothing crumpled, there are no creases
Excellent roomy bag. I wear it every day. Slightly frayed edges on the shoulder strap from constant socks
All perfect and soft bag
Real review- Super cute purse and very well made!! Didn’t come with a box but it was packaged very well. It’s more of a light cream than a white, but I already knew that from reading reviews and that’s what I wanted! I’m honestly shocked at how fast it arrived (like 2 weeks?)
In the MSC came quickly. Description and photos correspond, so 5 stars. Came with a small typo polnik-bag. There are large and small straps. The smell of plastic of course is (for such money) and did not weathered in a week that stood in the closet without packaging. There is a scratch on the metal fastener on the front side and a small dent on the material of the bag itself
Delnaya, stinks but after 3 days on the balcony of norms)
A good handbag, it would be completely perfect, if there was another pocket inside, and the one with a zipper-a little more (the passport in the cover does not fit.
Greenish (or pistachio) handbag liked. I 've ordered yellow before, so it turns out with a greenish undertone, like an unripe lemon, the camera does not convey a shade. Quality is OK for both price.
A little less in life. And so beautiful everything. Accessories too.