SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of TheVoguePoint (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://thevoguepoint.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Same as description
AMAZING highly recommend
Very cute just as pictured. Has a smell but goes away in a few days. Took about a month to arrive. The strap it comes with in my opinion doesnt go with the bag but i just bought a replacement so no big deal
I love it and came really fast thank you
Love it! Looks awesome, exactly like the picture! Came packed really well and awesome quality. Kinda heavy. The only negative thing is, that it's not really wide
Very beautiful and exactly as described. Delivered quickly.
Everything is fine. Bag good
In 10 days I got a handbag. The quality is just fire, all that in the photo is and in fact, if you liked it, then safely take it)
It's small but good quality
Went more than 20 days to Kazan Incredibly soft, like leather Sorry just expensive, I took cheaper. How cheaper I'll take a couple more pieces of different colors
IT'S a nice bag but got ring discolored which im not super satisfied otherwise good bag!
The bag is beautiful, good, only the smell is not pleasant, I hope to weathered
The bag is perfect I loved it :) A bolsa é linda, amei muito!
Also can as well as brittle and firmer. Just what some はいり but not. Because the いふ is ちいさい was one or more then you had better.
The bag came perfect, according to the description, two weeks to arrive, very fast
Beautiful 'M. Deliver but worth it
Ordered his wife. Was pleased with the Fast delivery!
Great bag, small and spacious. Quality is also good, soft eco leather, was well packaged. Only have the smell, but it will erode, it is no problem)
The pouch is beautiful. The material does not seem to be the best, but I hope it lasts, because the model is perfect. Size although I have found small when arrived, fit enough things inside.
Wow omg sooooooooooooi soooooooooo beautiful Same like picture loved it thank You so much beautiful beautiful super cute everything is perfect quality is so good royal look
Bag charm, accurate description, only have the smell, but think quickly erode, to buy advice, come in Peter for 2 weeks, thank you very much