SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of TheVoguePoint (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://thevoguepoint.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Great bag. The pattern inside rotates. It is necessary and in other colors to buy)
I did not really like, what kind of baby, small, crumpled, there is no species
Very beautiful good quality bag
Excellent bag, not very large, but the most necessary does not interfere. Soft, inside neatly sewn. All seams are even
I really liked it. Beautiful and light
Cool handbag, leather, without foreign smells. Very well packed, inside the filler. Stitched qualitatively. The strap is very good length. Rhinestones are all in place.
Everything is fine-delivery is fast, the bag is beautiful-better than in the picture. Everything is great! I recommend definitely!
Very good quality, it is soft, roomy enough, was well packed and inside the bag is a pillow!
The bag corresponds to the description, I just fell in love with it. very cool, even my daughter envied me, now I know what to give her for the new year!!!
The bag is great. The skin is like natural. Everything is neat. By color meets the requirements. The skin is not so shiny, matte. But in general, everything is very good.
Beautiful handbag, soft leather, roomy, belt is adjustable, kruglash with pebbles turns
Nice bag. Thick lining. Packed well. Inside the bag is an inflatable package, so as not to lose shape. Description corresponds. Personally, the store did not communicate. Sent the goods quickly. Recommend!
Bag fire!!!!!! even my big purse fit!!!! I am very happy!!!!! I will order another black!!! Natural Leather!!!! Thank you very much to the store!!!! prosperity to the store!!!!
The bag is good, small. I did not communicate with the store.
A small handbag, corresponds to the photo and description.
Very cool bag I recommend
Cool Bag! The Stormer is spinning)
This is the second handbag from this collection I ordered. Came well packed, in a protective bag and inside the bag inflated with air cellophane package. zippers work, threads do not stick out, the color is exactly like a photo. Thank you. I am very happy
Handbag, wow, as stated by the store, everything corresponds to the description.
The bag is very cool! I'm delighted! The skin is thick, dense, good, did not expect this quality for this price. Thank you store. The size is also perfect, everything was packed and the purse is huge, and the phone and all sorts of small things. Recommend! I'll take another bright one now)
For 800₽ quite, creases do not straighten out, comfortable, roomy, I love such handbags
Second order already. First Light, now black.
It came earlier. All OK. A funny detail no one ever described. The circle on the decoration of the bag turns. Just like the wheel.
Very pretty I was delighted with the bag shipping very fast
A wonderful bag, very satisfied. Recommend.