SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of TheVoguePoint (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://thevoguepoint.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Free Worldwide Shipping 
Excellent leather bag, roomy, the color is not pure white-ivory... with a touch of a little .. Recommend!
The bag came 16 days before Novosibirsk. The lines are even. You look good.
Thanks for the great handbag. Natural Leather!!! The handbag is very soft, light. Strap made of durable fabric. The length of the strap with a stock over the shoulder is 145 cm. very convenient over the shoulder. The color corresponds to the photo. The order came quickly. I recommend everything. A lot of things fit in the handbag. Very satisfied with the order! Shipping fast.
Bag, just, class! Soft natural leather, strap with a dense tape, good accessories, locks of golden color workers. Decoration, in the form of a wheel turns. Packed on conscience! In the navel, in the fabric bag, inside the air cushion. In the purse there are two pockets, one of them with a zipper. Thank you! Be sure to order in black. Store prosperity!
It looks like the skin is actually or very high-quality leatherette. The wheel is spinning like a spinner. The strap can be deployed to 130 cm in length. Inside a wide pocket for the phone, a pocket with a zipper. Outside on the back side is a zip pocket. All fasteners work. The lining is super tight in the "Christmas Tree". There is an attached piece of skin on the rope. Delivery to Kaliningrad 22 days by sdecom
I loved my bag.
The bag is made qualitatively, pretty, stylish, all the details are in place. The belt is comfortable, the length changes under different wearing style. There is a small abrasion on the inside, but it is not critical. The bag was packed for transportation very well. Sending fast, the goods came a week earlier.
I thought the handbag would be more serious. I'll leave it as a gift to my niece, TK for me this is a teenage option
All right, handbag looks as the description. Is genuine leather. Recommend. Fast delivery.
The bag itself is excellent. But I came with a production marriage. The store immediately proposed solutions. The money was returned within 2 days. I recommend products and the seller.
The bag went just over a month to Chelyabinsk. The quality is excellent. Inside there are two feeders, one with a lock. There is a lining. Urvala for 730 rubles. Generally Super Bag
I came in a month. Bought for 832 rubles. Natural leather. But with a stain, it was not completely washed. It's a shame. Be careful please!
All as in the description of the store. Delivery fast! Recommend! Thank you seller!
Handbag really liked, the color is slightly beige, which I'm very happy with, the color is not Mark. The quality is excellent, really dense skin. I will wear it with pleasure. Recommend.
Girls, handbag fire!!! Naturalochka, roomy, very aesthetic, just a dream! Packed on conscience. Recommend! All good!
This is a super bag! The skin is natural, beautiful and comfortable. Asked the store to send it faster because I'm leaving on vacation, I received it without delay thanks♥& Middot;
Excellent bag, took his wife as a gift, very qualitatively sewn, inside there is a pocket with a zipper. Delivery fast, recommend to buy
The handbag is wonderful, not big, compact, but very roomy. The skin is not natural, it's Eco, there is a smell, but in general, for such a price a good option
The handbag was ordered 23.07, received in the post-dentist spots 10.08. Very satisfied with the purchase, the handbag is amazing, it looks very stylish. She came packed in a pupyrku, a pouch and a package, inside, too, was a package of air. Therefore, I came in excellent condition without any bruises and creases. The bag is leather, the accessories are strong, there is a good quality lining and small inner pockets, outside there is also a pocket with a zipper. In general, take it will not regret, the store and the store directly recommend. And I looked at another bag in this store.
Great bag! Perfectly packed!
The bag came before NSC for two weeks the store quickly sent., I want to say the quality at the height of the skin is soft, the seams are even, the accessories are are are
Beautiful, looks solid. Only very small. Delivery is 3 weeks.
I really liked the bag, thank you very much, natural leather, neat, sewn super. Inside there are two pockets, one on the lock is another open. I'm happy!!!
There is no one stone, otherwise everything is super! Delivery 2 weeks.
The handbag is very neatly sewn. I'm happy. Thank you store.