SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of TheVoguePoint (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://thevoguepoint.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Free Worldwide Shipping 
The bag in the realities is small, I was counting on the fact that it's bigger (and so the rest is all good.
The bag is very beautiful, but I did not think that it would be small very
Bag made of genuine leather, very beautiful. I like it. The wheel is spinning. I came very quickly.
Handbag class! I liked it very much. Thank you store!
very nice! take without hesitation! it's genuine leather
The bag really liked, very high quality all stitched. Inside there are two pockets on the sides, of which one is on the lock. The size represented a little more, but I think roomy due to the thickness. I recommend definitely, took for 730₽.
Am completely love this bag. Beautiful and great quality. Workmanship very neat. Loved!
Amazing handbag! I'm happy with it madly!! Qualitatively sewn, leather, threads do not stick out. Definitely yes!!
Goods consistent with the description very good quality material Recommend. Krisplum
The bag came before the declared deadline! The quality is excellent, without unnecessary smell! Recommend
I'm not sure that the skin, but it looks The size for me is the best for the summer-a small bottle of water, a passport, a small purse, glasses, headphones, keys, napkins-everything is stuck in and does not. On the side if you look-it's in the form of a drop. Strap in the topic, from the back of it is black. The wheels are spinning, I do not know for the rhinestones, whether they seem to fall off quickly for a long time-let's see. In two weeks socks-everything is as yet.
Delivery to the Novosibirsk region for 3 and a half weeks (in the combined parcel with other orders). Tracking the parcel was throughout the way. Small, but very fit leather handbag! The handbag on the side surface has a pocket on the lock. inside the bag has one large compartment and two small side pockets, one of which closes on the lock. There was no need to communicate with the store. Definitely recommend!
Thank you for the goods)) very satisfied with the purchase)) delivery fast)) store and his goods recommend))
The handbag is pretty, sorry for a little jammed in front, but I hope to straighten out. For the summer is excellent.
Bag is leather and nicely made. Would buy from this store again.
Within 1 week supplied. Whole lovely bag. Thanks!
Very good bag, in hand took, pleasant To the touch, not heavy, all as in the picture, neatly packed, inside the package from deformation. Very satisfied with the purchase.
Came quickly to Samara, 20.06 ordered 07.07 received. Good, odorless, inside the pocket, for such money is super. With the store did not communicate
Excellent quality, everything is smooth and clear. Leather natural 100%. The belt is wide and not slippery. Thank you to the store for the goods of top quality.
Nice handbag! Comfortable, the seams are even, thank you!
Came on time :) everything is cool, beautiful
The bag is excellent, it looks like it seems) I recommend
Fast shipping!!! Thank you very much for the quality goods. The bag exactly corresponds to the description!!! Made really of genuine leather. Inside, the light fabric is very well stitched, the stitches are all even, the zippers open easily.
Finally came the bag. Quality is satisfied, leather. Very unusual, I'm delighted! One is insulting, now on ramsale it is even cheaper.
Nice handbag! Take it! Pressed leather or good leather