SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of TheVoguePoint (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://thevoguepoint.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Free Worldwide Shipping 
Excellent bag, small, but very roomy. Like leather. Came in an excellent package, without creases, looks very stylish. I doubted because of the belt, but it looks harmonious. I'm happy with the purchase, especially for such money!! I recommend it to everyone!
Delivery three weeks in Moscow. good handbag, sewn qualitatively. Soft. Packed well. Funny spinning wheel)))
The goods came well packed, inside the air bag, nothing crumpled. The bag is small, but roomy, glasses, phone, purse all comes in. The accessories are very yellow, which is very cheap. I do not understand the skin or not, but there is no nasty smell. For the summer will go.
Bonita
Great bag, inside high quality lining, came before. Spasibki
Cool bag, just for the summer, small and cool!!!
Top, beyond expectations. .. Belissima, Genuine Leather. Fast shipment. Thank you.
Elegant bag. Excellent quality. All straight stitches, zippers work. Bag was securely packaged. Shipping to Mo 3 weeks.
Bag for three weeks. Come with a scratch and strong smell. Inside the air that burst. So the bag wrinkled. Someone writes that leather, really leatherette is not better. Dispute on a partial refund. Money back within 5 days.
Good bag, small but roomy, quite quality, was very good, boot and air bubble inside, delivery fast, highly recommend!
Bag very good, wear a couple of weeks, easy go zipper, is sufficiently large, leather, I happy)
Cute little bag, made with high quality. Shipped the next day after the order, delivery in Mo for 2 weeks
I love it. Is the same as the picture display. The store recommended love leather odor.
Great bag. Real leather. Is the summer.
Very cute little bag. Delicious smells! Nice color baked milk. Inside 2 pockets. Single zipper, other outdoor. Delivery very fast! Thank you!
All just described, bag is great, the store sent very quickly. Thank you very much.
Satisfied with the purchase. Cool bag. Packed well, thanks
Small But spacious is authentic skin.
Will be delivered in 2 weeks in Mo, super packed!!!! Genuine Leather!!! Bag-Fire!!!! There is the smell, but for a couple of days off!!!
Bag a blast, came to Germany for 10 days. Genuine leather accessories, lining all is very good quality. Definitely recommend to purchase.
Beautiful love it. Great size
Everything is super, the quality is very good.
Very beautiful, leather handbag, good quality, beautiful color, very comfortable and roomy, the zipper works very well, satisfied with the quality and order :)))!!! Recommend
The bag is small, very comfortable. Excellent quality.
Chic handbag! The skin is natural, all locks work. Very high quality made! Even the wheel turns)