SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of TheVoguePoint (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://thevoguepoint.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
.
Very pleasant to the body, with fleece fleece. I think over time there will be pellets. But in general, excellent for its cost. With the store did not communicate
Очень приятная к телу байка. Заказала XXL чтобы был оверсайз, но она не до конца оверсайз. Она прямого кроя и очень длинная. Принт хорошего качества, будто силиконовая наклейка, надеюсь, что она при стирке не скатается и не оторвётся. Флисовая подкладка. Но манжеты не очень плотные, но тоже из приятной ткани
Not much like the picture.
Excellent.
I’m wearing M and got an XL, so it sits like a proper hoodie and am happy with my choice, anything below would be tight. The picture is not printed on, it is a sticker, so let’s see how many times it can be washed until it peels of. But great product for this price!
The jacket is not bad, but I thought that it would be denser
Cool Hoodie
Beautifully stylish intelegenno, the color is lemon or cream gentle such a viuu
Отличная толстовка!
The color is steep, light in cold weather, the quality is good, took the biggest, so that there was an oversize
On the growth of 148 came perfectly. For such a price, I did not expect on top of the quality, for this it is normal. I'll see how it will be worn, will there be immediately pellets and how it will behave after washing. Later I will add a review.
Dugé m 'yaka, yakyustva, little yakisniy. Pre-war at 100%
Good, warm, quality, ivory color, came for 24 days in the city of Akhtubinsk Astrakhan region, thank you very much❤I will order more from this store
Sleeves inakshi Chim in the photo, colir trohi dark and nasichenishy, yakysniy, thread do not hang out,
Товар пришёл даже раньше, чем думала, качество принта классное, всем советую) Внутри тёплая
Ordered XL came somewhere about m in size but I came up, warm quality is good
The quality is good, the picture is accurate, but the size is not the same as in the picture! I ordered my size S, as a result, the size seems to be quite different. The sweatshirt is not wide, upset with the order, so 3 stars.
The fabric is thin, I asked for a size m but I would have asked for an l to be looser, but it's very nice and it came to me in less than a month