SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*This doesn’t include our 2-5 day processing time.
||*Estimated Shipping Time
||10-30 Business days
||10-30 Business days
|Australia, New Zealand
||10-30 Business days
|Central & South America
||15-30 Business days
||10-20 Business days
||15-45 Business days
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of TheVoguePoint (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://thevoguepoint.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Неплохая сумка, с торчащими нитками, ремешок тонкий, материал мягкий на ощупь, простенькая, на фото выглядит лучше.
The bag is just a song! As in the picture, but for their money, the chic! In stores, these are three times more expensive. Looks very cool!
Such a tiny, not worth it and 10 $, did not look at the size, would not buy exactly and for a long time went from 11.11-12.01, disappointment
The bag is cool, I thought for such a price will be worse
Delivery is fast, but the bag is not made of nylon, but from leather Zama
The fastest shipping that I ever have from aliexpress :) one week
Great bag! There is a little smell, but it will fade. It was packed super: inside a special inflated package so that it did not crumple. Everything looks great!
The bag is good quality, the magnet is good, I recommend
Сумка оказалась очень маленькой, можно сказать, как косметичка, как то я думала будет больше, Лишь по этому хочу воспользоваться бесплатным возвратом.К пошиву претензий нет, фурнитура хорошая, цепь тяжеленькая.
The bag is good, but the delivery is very long.
The bag looks stylish. The quality of the bag itself is good, but the long strap is too thin and it is not clear why there is a clasp, as on the belt. There's a slight smell. In general, for such money a bomb.
Nice, small handbag. I came to NN in less than a month.
Very nice and wide inside
Pleasant, soft handbag, the color is excellent, in the photo it seems slightly lighter than live
The bag is good, perfectly packed. Came safe. Seller recommend.
Качество отличное. Хороший плотный материал. Только я ожидала чуть больше. Очень маленькая
The bag is fire, but very small. I took it on sale, I'm happy with everything
вона занадто маленька
A small, but quite roomy handbag for the necessary things. Wallet, phone, keys-quite conveniently placed Color white, bright
The bag is cute but a little smaller than i was expecting,the shipping was a bit fast arrived earlier before the date thank you,!
Quickly came, beautiful, without defects
A good handbag, stylish, small enough, but due to the thickness of about 5...6 cm, everything is placed in it. Keys, phone, documents, cosmetics. The inner pocket is just created for Cards
Corresponds to the descriptions. Delivery fast. thank you store!