SHIPPING AND DELIVERY
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of TheVoguePoint (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of https://thevoguepoint.com
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
сумка супер. маленькая хорошенькая. очень мягкая. немного есть запах, но думаю выветрится
I ordered a bag for 2 months it passed but she did not come and opened the dispute returned the money thanks)
She is beautiful, was very careful in the packaging and arrived super fast in Brazil!
Cute little handbag. Sewn neatly. No smell. Fast delivery-ordered November 12, received on December 2 at the Post Office, Voronezh.
I ordered 11.11, reached 1.12. Handbag is small, roomy. Quality is good, odorless. Threads do not stick out. Long strap hlipenky, stick out strings. I think to order a strap another. The chain is strong, metal. To the order I advise. thanks to the store.
Small but perfectly matches the description
The chain is very short, and that is very bad is not removed and not register, the strap was inside the leather. it is not very beautifully made (so I shoot one star)))
Good
Sie agrees with the description;)
Сумка очень понравилась,по скидке очень выгодно урвала. Очень довольна. И пришла быстро относительно. Заказала в распродажу 12 ноября,шла примерно 2 недели. Материал очень понравился,приятный на ощупь,но с ним лучше быть аккуратнее,мне кажется легко царапается. Нитки нигде не торчат,все аккуратное и красивое. Можно даже в качестве подарка покупать. Крепеж немного не надежно выглядит,но возможно мне просто кажется. Тем не менее…это одна из моих лучших покупок на алиэкспресс. Спасибо большое продавцу.
Delivery is fast, 18 days, the quality of the norms, the strap is flimsy, I will replace it with another, there is a smell, ventilated on the balcony,, for
しゃしんのまんま。たかみえする。はいそうもはやい。
Nice bag. Thank you to the store, sent very quickly, came for 10 days to Ivanovo. Packed well. What I wanted
Very nice and good quality, I loved it
Cute!
Well, such to yourself... in principle, I assumed that the bag was not very good quality, but I hoped for a miracle))) the strap is flimsy-I'm another another lining inside is not at all-with this I do not know what to do, inside it is terrible) plus also inside the pocket on one side at all torn or not sewn to the end)
perfact
Very small. But it came quickly
The bag is good, I liked it, only the strap is very flimsy, it will not last long
The bag is very small
Hello, the opinion about the handbag is not unambiguous, like and liked, neatly packed was, in the anther, the bubble inside, did not crumple, sent quickly, came came came The runner with a zipper was somehow flared, for this I shoot a star, I will change it to something else, until I came up with
Packed well did not crumple, corresponds to its price, I will not wear Frost, until summer let it lie
Insanely cute
It's a little small month than I imagined, but it's beautiful. It comes a little spotty.
Сумочка симпатичная, соответствует описанию, быстрая доставка. Мне нравятся маленькие сумки, все необходимое помещается, хороший цвет, нежный светло-бежевый, как я хотела, интересный материал, для лета хороший вариант. Спасибо